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<TITLE>Info on ACD in Asterisk</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Hello Sir,</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I have few clarifications as we are planning to work with asterisk.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">If you don’t mind, please clarify the following:-</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Arial">Q1. Do Asterisk support ACD functionality?</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> If Yes, can you give information on how to configure or work with ACD (and it’s usage).</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Arial">Q2.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> </SPAN><A NAME=""><SPAN LANG="en-us">From the list of features listed in</SPAN></A><SPAN LANG="en-us"> </SPAN><A HREF="http://www.asterisk.org"><SPAN LANG="en-us"><U></U></SPAN><U><SPAN LANG="en-us"><FONT COLOR="#0000FF">www.asterisk.org</FONT></SPAN></U><SPAN LANG="en-us"></SPAN></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> , I see “Predictive dialler” is listed under “Telephony Services” but </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"> Not ACD functionality under “Call Features”</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"> Q3. If ACD is not supported, how come “Predictive Dialer” is going to work?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Please do clarify me.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Thanks & Best Regards,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Ajay Kanth</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Ph: 9848880309</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN></P>
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