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VoipSupply tech support is awesome... I'll second that
observation.<br><br>
<br>
At 06:51 PM 5/25/2005, you wrote:<br>
<blockquote type=cite class=cite cite="">I have followed this thread but
didn't say anything until I read this<br>
one, since I think that the problems he had with VoipSupply.com
were<br>
the writers fault and not voipsupply.coms.<br>
So here I start, I have purchased from voipsupply.com over 120
phones<br>
(Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never
had<br>
a technical or other sales problem with them, not even shipping, of<br>
course when I order large quantities I don't expect next day
delivery,<br>
it's more like 10 days. But whenever I ordered smaller quantities
they<br>
were shipped the day they were ordered. I even tried by ordering<br>
direct from their site without calling the sale rep I usually use,
so<br>
that I don't get special attention, and viola it was shipped that
same<br>
day. As for technical support, I can only say that I couldn't ask
for<br>
something better, they are very good in supporting as much as they<br>
have to go (new firmwares, deployment examples, and so on).<br><br>
On 5/25/05, Karl J. Vesterling <kjv@ken-ton.com> wrote:<br>
> <br>
> We just bought (a couple weeks ago) Qty 6 Cisco Phones from
them.<br>
> There was no licenses with the phones... Go
figure... So, evidently<br>
> they're supposed to be new, and one would expect they come with the
license,<br>
> but alas no license.<br>
> <br><br>
Really, since when does it come with a license?<br>
<a href="http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356" eudora="autourl">http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356</a><br>
They don't even say that it comes with the license. Anyhow why do
you<br>
want the license? It's only needed for call manager. Try dealing
with<br>
Cisco and they will tell you $300 + without the license. I'm coming<br>
from there.<br><br>
> We discovered this during our initial purchase of a few Sipura
Units and<br>
> (2) Cisco 7960 Phones.<br><br>
So if you went ahead and purchased 6 more, you obviously knew whats going
on.<br><br>
> When we purchased the (6) additional Cisco 7960's it would
seem that no<br>
> only was there no license (as expected),<br>
as your ignorance expected.<br>
> But the phone itself was configured<br>
> with an unknown password and they weren't consistent with the
Firmware<br>
> versions installed. Needless to say upgrading these to the
latest SIP<br>
> Firmware was quite the difficult task.<br><br>
Cisco ships them with SCCP, so why to you expect voipsupply.com to change
it?<br>
Nowhere is it mentioned that it will be preloaded with sip.<br>
<a href="http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356" eudora="autourl">http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356</a><br><br>
Difficult task? really? so is eating and sleeping, if you haven't
got<br>
the time (I haven't, at least not always).<br>
<br>
> Also worthy of note is that I flew to the location where we
were deploying<br>
> these units (Buffalo NY, which oddly enough is the home town of
Voip-Supply)<br>
> and they had shipped the purchased items to the Bill-To address
instead of<br>
> the Ship-To address.<br><br>
This makes me think that you didn't either:<br>
Ask them to ship to another place, or the Ship-To address wasn't<br>
registered with your bank, before you check out the web site
clearly<br>
states, that if your shipping address is not on file with your bank
it<br>
will be shipped to your bill to address.<br><br>
> <br>
> Add to that the packages were a day late, and since the
Bill-To address is<br>
> residential they didn't arrive until 4:55PM on a Friday.<br><br>
So why didn't you call UPS or Fedex to fight about this, nothing to
do<br>
with Voipsupply.com, unless you ordered it way early in the day,
and<br>
they shipped it the day afterwards.<br>
Residential address? I don't see how this is voipsupply.coms fault.<br>
Looks more like your fault to me.<br><br>
> <br>
> I had arrived, and anticipated their arrival Thursday
AM.<br><br>
No ones fault what you thought, anticipated, or ate that
morning.<br><br>
> In short, I wound up sitting on my hands with my thumb stuck
in an<br>
> extremely uncomfortable place for 16 hours eagerly anticipating the
arrival<br>
> of the purchased items.<br><br>
I really want to know where that thumb was stuck, any chase of you<br>
revealing that? Please??????<br><br>
> <br>
> Here's the kicker. Since we purchased two MediaTrix
1204's I was expecting<br>
> to be able to get in touch with their technical support if I
had<br>
> difficulties. Alas, Mediatrix business hours are 9:00AM -
5:00PM Mon - Fri<br>
> Eastern. No dice there... Can you say "Show
Stopper" ???<br><br>
I thought this was a voipsupply dot com thread.<br><br>
> <br>
> So, not only did I sit on my hands for 16 hours, but this
caused me TONS of<br><br>
OK, this gives me some clue at where you thumb was, oh my god for
16<br>
hours? that really hurts. Can you still type with 10
fingers?????<br><br>
> grief since my regular 9 - 5 job here in DC occupies that spectrum
of my<br>
> time, and the Thursday and Friday when I was expecting delivery was
personal<br>
> time that I took off from work to do this side project.<br><br>
Well I thought that the grief was because of the uncomfortable<br>
position with your thumb and hands, but never mind.<br><br>
> <br>
> SUMMARY:<br>
> <br>
> If you call Voip-Supply and the person that answers the call
is named<br>
> Damon, ask for someone else.<br>
> <br>
> On the other hand, feel free to recommend Damons incredibly
astounding and<br>
> unique customer service abilities to all your competitors.<br>
> <br>
> <br>
><br>
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<br>
Best Regards, <br>
Karl J. Vesterling<br>
<b>E-Mail:</b> kjv@ken-ton.com<br>
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