<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
<br>
Kerry Garrison wrote:
<blockquote cite="mid0MKz5u-1DQA8q2n15-0000NA@mrelay.perfora.net"
type="cite">
<title></title>
<meta http-equiv="Content-Type" content="text/html; ">
<meta content="MSHTML 6.00.2900.2627" name="GENERATOR">
<div align="left" dir="ltr"><span class="230411820-25042005"><font
color="#0000ff" face="Arial" size="2">While we have only been using
Broadvoice for a few months now, we have actually had better service
through them than with our PSTN provider. You could just as easily have
had a voice T1 go down which typically takes a few hours to replace
(and may be the actual problem). The issue is not with Broadvoice as a
service as much as it seems to be a peering problem. </font></span></div>
<div align="left" dir="ltr"><span class="230411820-25042005"></span> </div>
<div align="left" dir="ltr"><span class="230411820-25042005"><font
color="#0000ff" face="Arial" size="2">Yes these issues make you and
your company look bad in so much as it shows that you do not have a
properly designed redundant system. Do you back up your server every
night even though you only lose a file once a year? So why wouldn't you
have a failover on your phone system?</font></span></div>
<div align="left" dir="ltr"><span class="230411820-25042005"></span> </div>
<div align="left" dir="ltr"><span class="230411820-25042005"><font
color="#0000ff" face="Arial" size="2">Its very easy to blame
Broadvoice for your phone service being out (and I am not defending
them) but that is ONE connection. Any business that is highly reliant
on their phones for business should have a backup system just for this
reason. Possibly even multiple backups depending on the critical nature
of the business.</font></span></div>
<div align="left" dir="ltr"><span class="230411820-25042005"></span> </div>
<div align="left" dir="ltr"><span class="230411820-25042005"><font
color="#0000ff" face="Arial" size="2">I have seen businesses
completely lose telephone service on standard PSTN lines for a day or
more at a time. So sh** happens, be prepared. Dont put all your eggs in
one basket. This is a perfect example of why.</font></span></div>
<div align="left" dir="ltr"><span class="230411820-25042005"></span> </div>
<div align="left" dir="ltr"><span class="230411820-25042005"><font
color="#0000ff" face="Arial" size="2">Kerry Garrison</font></span></div>
<div align="left" dir="ltr"><span class="230411820-25042005"><font
color="#0000ff" face="Arial" size="2"><a href="http://techdatapros.com">http://techdatapros.com</a></font></span></div>
<div align="left" dir="ltr"><span class="230411820-25042005"></span> </div>
</blockquote>
I do have failover; I am using another service that is not voip based.
<br>
Fortunately only a few clients know about the new BV number.<br>
This makes me reluctant to switch over completely.<br>
<br>
How exactly could you failover using such a provider?<br>
Outbound calling failover is easy; just have another provider and set
them up as a trunk. <br>
Inbound which relies on them and the DID provided to work is a bit more
complicated.<br>
Sure you could do the same, but other than 'call this other number if
this number is down' how do you failover? <br>
The only way I can think of is get a regular pots line in and have it
forward on busy to BV and have both answer in asterisk.<br>
<br>
Are DID's portable?<br>
<br>
JD<br>
<pre class="moz-signature" cols="72">--
JD Austin
Twin Geckos Technology Services LLC
email: <a class="moz-txt-link-abbreviated" href="mailto:jd@twingeckos.com">jd@twingeckos.com</a>
<a class="moz-txt-link-freetext" href="http://www.twingeckos.com">http://www.twingeckos.com</a>
phone/fax: 480.422.1250</pre>
</body>
</html>