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<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2>While we have only been using Broadvoice for a few months
now, we have actually had better service through them than with our PSTN
provider. You could just as easily have had a voice T1 go down which typically
takes a few hours to replace (and may be the actual problem). The issue is not
with Broadvoice as a service as much as it seems to be a peering problem.
</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2>Yes these issues make you and your company look bad in so
much as it shows that you do not have a properly designed redundant system. Do
you back up your server every night even though you only lose a file once a
year? So why wouldn't you have a failover on your phone
system?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2>Its very easy to blame Broadvoice for your phone service
being out (and I am not defending them) but that is ONE connection. Any business
that is highly reliant on their phones for business should have a backup system
just for this reason. Possibly even multiple backups depending on the critical
nature of the business.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2>I have seen businesses completely lose telephone service on
standard PSTN lines for a day or more at a time. So sh** happens, be prepared.
Dont put all your eggs in one basket. This is a perfect example of
why.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2>Kerry Garrison</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2><A
href="http://techdatapros.com">http://techdatapros.com</A></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=230411820-25042005><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <B>On Behalf Of </B>JD
Austin<BR><B>Sent:</B> Monday, April 25, 2005 12:48 PM<BR><B>To:</B> Asterisk
Users Mailing List - Non-Commercial Discussion<BR><B>Subject:</B> Re:
[Asterisk-Users] Broadvoice Down?<BR></FONT><BR></DIV>
<DIV></DIV>I guess 2 hours is 'soon' to them. I'm still down.<BR>Is there
a reliable voip provider out there that works with Asterisk?<BR>I can't have
downtime like this.. it just makes my company look bad.<BR><BR>JD<BR><BR>JD
Austin wrote:
<BLOCKQUOTE cite=mid426D319F.2000106@twingeckos.com type="cite">I tried
calling Broadvoice support.. on hold for 1/2 hour then it hung up on me with a
reorder (fast busy), so I tried again.<BR>Just got through to a rep- they said
it's a 'carrier issue' that their 'partner carrier' was having issues and that
it would be up soon.<BR>Makes me wonder if I should be signing up with their
'partner carrier' instead.<BR><BR>JD<BR><BR>Jerry Geis wrote:
<BLOCKQUOTE cite=mid426D2569.6060909@pagestation.com type="cite"><FONT
size=+1>I am having the same broadvoice issue at the
moment.<BR><BR>jerry<BR></FONT><PRE>Is anyone else having difficulty with their Broadvoice service? When I
dial my number right now it rings either fast busy or tells me it cannot
complete the call.
I can make outgoing calls from my system through broadvoice however.
Seems their inbound trunks hit capacity?
Am I alone in this?
-Max
--
Max Clark
max [at] clarksys.com
<A href="http://www.clarksys.com">http://www.clarksys.com</A></PRE><BR><PRE wrap=""><HR width="90%" SIZE=4>
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JD Austin
Twin Geckos Technology Services LLC
email: <A class=moz-txt-link-abbreviated href="mailto:jd@twingeckos.com">jd@twingeckos.com</A>
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JD Austin
Twin Geckos Technology Services LLC
email: <A class=moz-txt-link-abbreviated href="mailto:jd@twingeckos.com">jd@twingeckos.com</A>
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phone/fax: 480.344.2640 </PRE></BODY></HTML>