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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello everybody,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
There’s a problem I am facing with the queues and agents. When the Agents
login using the AgentCallbackLogin ( ) and I use the show agents command, I see
the output on the Asterisk CLI stating both the agents are logged in. When I place
a call, all the agents are supposed to ring, as I have set the strategy variable
in queues.conf to ringall. But the problem is that, the agent which logs in
last receives the ring whereas the others don’t ring at all. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
And when I check to see the status of the agents the message I receive is one
that states that, the agent which logged in last is the only one who’s status
is set to “logged in”. Whereas the status of the other agents is
set to “available at” some extension.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
Could anybody please help me out, as to where the problem might be….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#002392" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#002392'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#002392" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#002392'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#002392" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#002392'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#002392" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#002392'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><b><i><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold;font-style:italic'>Bharat M. Sarvan</span></font><o:p></o:p></i></b></p>
<p class=MsoNormal><font size=2 color="#002392" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#002392'>EZZI BPO Pvt Ltd.,</span></font><font
color="#002392"><span style='color:#002392'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#002392" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#002392'>C2-7, 2nd Floor,
Bramha Estate,</span></font><font color="#002392"><span style='color:#002392'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#002392" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#002392'>NIBM Junction,
Khondwa, </span></font><font color="#002392"><span style='color:#002392'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#002392" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#002392'>PUNE – 410048</span></font><font
size=2 color="#3366ff" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#3366FF'>.</span></font><font color="#3366ff"><span
style='color:#3366FF'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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