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look under Queues.conf, use a context=something. A small menu can be
set up so that the caller can drop out of the queue and go stright to
another service.<br>
Mind the small menu only supports single digits.<br>
<br>
<b>Queues.conf</b><br>
<br>
[QUEUE-Sales]<br>
musiconhold = default<br>
strategy = rrmemory<br>
timeout = 15 ; How long do we let
the phone ring before we consider this a timeout...<br>
retry = 5 ; How long do we wait
before trying all the members again?<br>
wrapuptime=0<br>
maxlen = 0 ; Max number of ppl
waiting in the queue (0=unlimited)<br>
announce-frequency = 45 ; How often to announce
queue position and/or estimated holdtime to caller (0=off)<br>
announce-holdtime = yes ; Sould we include
estimated hold time in position announcements?<br>
announce-round-seconds = 10<br>
announce = QUEUE-Sales<br>
leavewhenempty = yes<br>
context = MENU-Sales<br>
<br>
member => SIP/Sales<br>
<br>
<br>
<b>Extensions.conf</b><br>
<br>
<br>
[MENU-Sales]<br>
;exten => 1,1,Background()<br>
exten => 1,2,Queue(QUEUE-Support)<br>
<br>
;exten => 3,1,Background()<br>
exten => 3,2,Queue(QUEUE-Accounts)<br>
<br>
;exten => 0,1,Background()<br>
exten => 0,2,Queue(QUEUE-Reception)<br>
<br>
;/Voice Mail?/;Leave a message<br>
<br>
<br>
<pre class="moz-signature" cols="72">Kind Regards
Etienne
Technical Support
Kingsley Technologies
Tel no +27 21 7620276
Fax no +27 21 7619930
mailto <a class="moz-txt-link-abbreviated" href="mailto:support@kingsley.co.za">support@kingsley.co.za</a>
<a class="moz-txt-link-abbreviated" href="http://www.kingsley.co.za">www.kingsley.co.za</a>
===================================
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<br>
<br>
Steve Edwards wrote:
<blockquote cite="midPine.LNX.4.61.0504040947030.5914@fs.sedwards.com"
type="cite">How can I configure "queue()" so that it does not hang up
if the caller presses "*" to exit the queue?
<br>
<br>
I want to continue the call so the caller can choose other services.
<br>
<br>
Thanks in advance,
<br>
------------------------------------------------------------------------
<br>
Steve Edwards <a class="moz-txt-link-abbreviated" href="mailto:sedwards@sedwards.com">sedwards@sedwards.com</a> Voice: +1-760-468-3867
PST
<br>
Newline <a class="moz-txt-link-abbreviated" href="mailto:pagesteve@sedwards.com">pagesteve@sedwards.com</a> Fax:
+1-760-731-3000
<br>
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