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<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2>Hi,</FONT></SPAN></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial size=2>I am doing some
tests with Asterisk's ACD capability, and as far as I could go I have realized
that each agent defined in agents.conf must keep a session (call) open with
Asterisk in order to be considered online. When a user calls, the agent receives
a beep notification in his softphone and he answers to the pending call in the
open channel and after the call ends he remains on the open
channel.</FONT></SPAN></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial size=2>My question is
about the session that remains open between each agent and *... Does it
maintain an RTP session open? Could several agents (with open channels) overload
the network? What messages are sent between an open (but on hold) channel and *?
</FONT></SPAN></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial size=2>Why does the agent
has to be always "connect"? Is there a way to close the connection and have * to
call the correct agent when a call arrives?</FONT></SPAN></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial size=2>Thank
you!<BR>Dov</FONT></SPAN></DIV></BODY></HTML>