<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2900.2523" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>I posted the below message earlier but still so far
have had no luck.</FONT></DIV>
<DIV><FONT face=Arial size=2>Can anyone tell me to how to attempt to debug this
myself?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I tried running the CLI client with a high level of
verbosity (vvvvvvvvvvvvvvvv) and comparing a normal call and placing calls
on/off hold, compared to a call off the queue. Unfortunately I don't get enough
"detail" to see really what's going on. Sip debug isn't really the info needed.
Do I need to go to strace? Is there another way to debug the below? Or even
better, a solution?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>-Tyler</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=gtyler-list@radish.net href="mailto:gtyler-list@radish.net">G. Tyler
Koblasa</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-users@lists.digium.com
href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, November 25, 2004 10:45
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Asterisk-Users] No Music: Queue
Hold and MusicOnHold</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Hello,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>We are working on a new Asterisk installation and
have run into some problems related to playing MusicOnHold for a caller when
they have been placed on hold by an agent, that took the call from a
queue.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>A. When pressing the HOLD button on SNOM 190 and
Grandstream BudgeTone SIP phones, MusicOnHold works fine when making
inbound or outbound direct calls by extension. Music starts to play when the
HOLD button is pressed and caller is placed on hold, and stops playing when
the caller is taken off hold by pressing the HOLD button a second
time.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>B. A Queue has been setup that properly plays
MusicOnHold as well as announcements when the caller is in the queue. However,
once an agent picks up the call and attempts to use the HOLD button, the
MusicOnHold feature appears to disappear. The caller simply hears dead air. It
works fine in A. (above) but not when the call comes off the
Queue.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>From extensions.conf:</FONT></DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial
size=2>========================================</FONT></DIV></FONT></DIV>
<DIV><FONT face=Arial size=2>exten =>
113,1,Goto(techqueue1,s,1)</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>[techqueue1]<BR>exten => s,1,Answer<BR>exten
=> s,2,SetMusicOnHold(default)<BR>exten => s,3,DigitTimeout,5<BR>exten
=> s,4,ResponseTimeout,10<BR>exten => s,5,SetVar(ALERT_INFO=1)<BR>exten
=> s,6,Background(silence/1)<BR>; set the callerid to per queue<BR>exten
=> s,7,SetCIDName(qh - techq1)<BR>exten =>
s,8,Background(greeting-support)</FONT></DIV>
<DIV><FONT face=Arial size=2>exten => s,9,Queue(support|nt|||300)<BR>; this
is where we drop to if the queue times out<BR>exten =>
s,10,Wait(2)<BR>exten => s,11,Playback(voicemail-general) ; all of our
agents are currently occupied, pl<BR>exten =>
s,12,Voicemail(s7000)
; will return your call within 24 hours. thank<BR>exten =>
s,13,Hangup</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>; this is what happens if user presses *<BR>exten
=> *,1,Answer<BR>exten => *,2,Playback(voicemail-general) ; please leave
us a message and we will return your c<BR>exten =>
*,3,Voicemail(s7000)<BR>exten => *,4,Hangup</FONT></DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial
size=2>========================================</FONT></DIV></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>From queues.conf:</FONT></DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial
size=2>========================================</FONT></DIV>
<DIV> </DIV></FONT></DIV>
<DIV><FONT face=Arial size=2>[support]<BR>music =
default<BR>announce-frequency = 90 <BR>announce-holdtime =
yes<BR>queue-youarenext = queue-youarenext; ("You are now first in line.")
<BR>queue-thereare = queue-thereare; ("There are") <BR>queue-callswaiting =
queue-callswaiting; ("calls waiting.") <BR>queue-holdtime = queue-holdtime
;("The current est. holdtime is") <BR>queue-minutes = queue-minutes;
("minutes.") <BR>queue-thankyou = queue-thankyou; ("Thank you for your
patience.") <BR>strategy =
ringall<BR>member=Agent/1001<BR>member=Agent/1002</FONT></DIV>
<DIV><FONT face=Arial
size=2>========================================</FONT></DIV><FONT face=Arial
size=2>
<DIV> </DIV>
<DIV>I have tried "setting up" MusicOnHold everywhere but can't seem to get
Music to play when a caller is placed on hold after being transferred from the
queue. I have not checked if MOH is played to a parked caller as I would like
to take advantage and utilize the single button HOLD feature of our
phones.</DIV>
<DIV> </DIV>
<DIV>Any help would be greatly appreciated. Happy Thanksgiving .........</DIV>
<DIV> </DIV>
<DIV>-Tyler</DIV>
<DIV> </DIV>
<DIV></FONT> </DIV>
<P>
<HR>
<P></P>_______________________________________________<BR>Asterisk-Users
mailing
list<BR>Asterisk-Users@lists.digium.com<BR>http://lists.digium.com/mailman/listinfo/asterisk-users<BR>To
UNSUBSCRIBE or update options visit:<BR>
http://lists.digium.com/mailman/listinfo/asterisk-users</BLOCKQUOTE></BODY></HTML>