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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am having a few problems with my queue.<span
style='mso-spacerun:yes'> </span>I am using the <span class=SpellE>AgentCallbackLogin</span>
feature.<span style='mso-spacerun:yes'> </span>When the call comes to the
user, it does not “announce” the call to the agent.<span
style='mso-spacerun:yes'> </span>It waits until you enter the “#”.<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>After you hit #.</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> It will
play the queue-support announcement to the agent and tell them to press # if
they want the call. <span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The agent will have to hit # multiple times if they want the
call to come through.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Any suggestions?</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Tim.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Extenstions.conf</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>exten</span></font></span></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =>
999,1,AgentCallbackLogin(${CALLERIDNUM}|@default)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>exten</span></font></span></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =>
999,2,Hangup<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>exten</span></font></span></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =>
1,1,Playback(welcome)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>exten</span></font></span></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =>
1,2,SetVar(QUEUE_PRIO=10)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>exten</span></font></span></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =>
1,3,Queue(cssupport|t||queue-support|120)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Queues.Conf</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[<span class=SpellE><span class=GramE>cssupport</span></span>]<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>music</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = random<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>announce</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =
queue-support<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>strategy</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = <span
class=SpellE>rrmemory</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>context</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = <span
class=SpellE>exitqueue</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>timeout</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = 45<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>retry</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = 10<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>wrapuptime</span></font></span></span><span
class=GramE><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>=</span></font></span><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>60<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>maxlen</span></font></span></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = 2<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>announce-frequency</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = 60<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>announce-<span class=SpellE>holdtime</span></span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = yes<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>announce-round-seconds</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = 10<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>queue-<span class=SpellE>youarenext</span></span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = queue-<span
class=SpellE>youarenext</span><span
style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>queue-<span class=SpellE><span class=GramE>thereare</span></span><span
class=GramE><span style='mso-spacerun:yes'> </span>=</span> queue-<span
class=SpellE>thereare</span><span
style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>queue-<span class=SpellE>callswaiting</span></span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = queue-<span
class=SpellE>callswaiting</span><span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>queue-<span class=SpellE>holdtime</span></span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = queue-<span
class=SpellE>holdtime</span><span
style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>queue-minutes</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =
queue-minutes<span
style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>queue-seconds</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =
queue-seconds<span
style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>queue-<span class=SpellE>thankyou</span></span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = queue-<span
class=SpellE>thankyou</span><span
style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>queue-<span class=SpellE>lessthan</span></span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =
queue-less-than<span
style='mso-spacerun:yes'>
</span><o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>joinempty</span></font></span></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = no<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><span class=GramE><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>leavewhenempty</span></font></span></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> = yes<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>member</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =>
Agent/309<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>member</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> =>
Agent/311<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>CLI><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>-- Executing <span
class=GramE>Playback(</span>"Zap/1-1", "welcome") in new
stack<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Playing 'welcome' (language 'en')<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Executing <span class=SpellE><span class=GramE>SetVar</span></span><span
class=GramE>(</span>"Zap/1-1", "QUEUE_PRIO=10") in new
stack<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Executing <span class=GramE>Queue(</span>"Zap/1-1",
"cssupport|t||queue-support|120") in new stack<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Started music on hold, class 'random', on Zap/1-1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Stopped music on hold on Zap/1-1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Playing 'queue-<span class=SpellE>youarenext</span>' (language 'en')<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Told Zap/1-1 in <span class=SpellE>cssupport</span> their queue position (which
was 1)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Playing 'queue-<span class=SpellE>thankyou</span>' (language 'en')<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span>--
Started music on hold, class 'random', on Zap/1-1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nov 13 </span></font><st1:time Hour="23" Minute="28"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>23:28:26</span></font></st1:time><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <span
class=GramE>NOTICE[</span>4125]: app_queue.c:749 <span class=SpellE>wait_for_answer</span>:
No one is answering queue '<span class=SpellE>cssupport</span>'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nov 13 </span></font><st1:time Hour="23" Minute="28"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>23:28:36</span></font></st1:time><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <span
class=GramE>NOTICE[</span>4125]: app_queue.c:749 <span class=SpellE>wait_for_answer</span>:
No one is answering queue '<span class=SpellE>cssupport</span>'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nov 13 </span></font><st1:time Hour="23" Minute="28"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>23:28:47</span></font></st1:time><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <span
class=GramE>NOTICE[</span>4125]: app_queue.c:749 <span class=SpellE>wait_for_answer</span>:
No one is answering queue '<span class=SpellE>cssupport</span>'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nov 13 </span></font><st1:time Hour="23" Minute="28"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>23:28:57</span></font></st1:time><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <span
class=GramE>NOTICE[</span>4125]: app_queue.c:749 <span class=SpellE>wait_for_answer</span>:
No one is answering queue '<span class=SpellE>cssupport</span>'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nov 13 </span></font><st1:time Hour="23" Minute="29"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>23:29:08</span></font></st1:time><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <span
class=GramE>NOTICE[</span>4125]: app_queue.c:749 <span class=SpellE>wait_for_answer</span>:
No one is answering queue '<span class=SpellE>cssupport</span>'<o:p></o:p></span></font></p>
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<P><FONT SIZE=2>---<BR>
Outgoing mail is certified Virus Free.<BR>
Checked by AVG anti-virus system (http://www.grisoft.com).<BR>
Version: 6.0.794 / Virus Database: 538 - Release Date: 11/10/2004<BR>
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