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<div class=Section1>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>Hi <o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>I’m having a timeout problem from the ACD queue. Here
is what I am trying to achieve.</span></font></span><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial;color:black;mso-color-alt:windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2;
tab-stops:list 1.0in'><![if !supportLists]><span class=EmailStyle16><font
size=2 color=black face="Times New Roman"><span style='font-size:10.0pt;
mso-bidi-font-size:12.0pt;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;
mso-color-alt:windowtext'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></font></span><![endif]><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>Assign a timeout for the caller entering the ACD
queue</span></font></span><span class=EmailStyle16><font size=2 color=black
face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:
Arial;color:black;mso-color-alt:windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2;
tab-stops:list 1.0in'><![if !supportLists]><span class=EmailStyle16><font
size=2 color=black face="Times New Roman"><span style='font-size:10.0pt;
mso-bidi-font-size:12.0pt;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;
mso-color-alt:windowtext'>-<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></font></span><![endif]><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>After the timeout put the caller into the voice
mailbox</span></font></span><span class=EmailStyle16><font size=2 color=black
face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:
Arial;color:black;mso-color-alt:windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2;
tab-stops:list 1.0in'><![if !supportLists]><span class=EmailStyle16><font
size=2 color=black face="Times New Roman"><span style='font-size:10.0pt;
mso-bidi-font-size:12.0pt;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman"'>-<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></font></span><![endif]><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>Let the caller leave the queue by hitting *<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]></span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>Here are the settings. The 60 seconds timeout in the
Queue cmd doesn’t seem to work and the caller times out after ringing 2
extensions where as we have 4 active member agents. Also hitting * didn’t get
rid of the call (according to H option in the Queue cmd). Any suggestions to what
I am doing wrong or how it should be done right would be much appreciated.<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>;extensions.conf<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>;------------------------<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>; HELP-DESK ACD<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>[macro-sipext-helpdesk]<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>exten => s,1,Queue(help-desk-queue|Htn|||60)<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>; Try to send it to a Voicemail upon agents’ unavailability<o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>exten => s,2,Voicemail(u222)<o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]></span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]></span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>queues.conf</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>-------------</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>; Our help-desk-queue</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>[help-desk-queue]</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>leavewhenempty = yes</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>music = default</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>strategy = rrmemory</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>timeout = 6</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>retry = 5</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>maxlen = 0</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]></span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>member => SIP/291</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>member => SIP/292</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>member => SIP/293</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'>member => SIP/296</span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]></span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]></span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><span class=EmailStyle16><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]></span></font></span><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial;color:black;mso-color-alt:
windowtext'><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig style='margin-left:.5in'><!--[if supportFields]><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial'><span style='mso-element:
field-begin'></span><span style="mso-spacerun: yes"> </span>AUTOTEXTLIST
\s "E-mail Signature" <span style='mso-element:field-separator'></span></span></font></span><![endif]--><font
size=2 color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:
12.0pt;font-family:Arial;color:black'>Regards,</span></font><font size=2
color=black face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;
font-family:Arial;color:black;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin-left:.5in'><font size=2 color=black
face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:
Arial;color:black'>Goutam Shaw</span></font><font size=2 color=black
face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:
Arial;color:black;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin-left:.5in'><font size=1 color="#999999"
face=Verdana><span style='font-size:8.0pt;mso-bidi-font-size:12.0pt;font-family:
Verdana;mso-bidi-font-family:Arial;color:#999999'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin-left:.5in'><font size=1 color="#999999"
face=Verdana><span style='font-size:9.0pt;mso-bidi-font-size:12.0pt;font-family:
Verdana;mso-bidi-font-family:Arial;color:#999999'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><!--[if supportFields]><span
class=EmailStyle16><font size=2 color=black face=Arial><span style='font-size:
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field-end'></span></span></font></span><![endif]--><span class=EmailStyle16><font
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