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<DIV><SPAN class=532552502-23082004><FONT face=Arial size=2>I am writing a call
center application.</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial size=2>I do not want to use
Queues to manage my incoming calls and connect them to the operators for a few
reasons which I wont go into here.</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=532552502-23082004></SPAN><SPAN class=532552502-23082004><FONT
face=Arial size=2>The option I come up with is to create a context that the call
goes to which runs background() and just loops to play it again and again
forever. The background() will have options to dial 1 to leave
voicemail</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial size=2>Then, when the
operator is ready to take the call, the Manager API it will yank them out of the
"Hold Queue" and send them to the Operators extension using the <FONT
face=Courier size=3>Redirect</FONT>" command.</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial size=2>My Questions is
this: Does this create any kind of concerns when the call just loops again and
again or when the call is arbitrarily pulled from a context and directed to an
extension? </FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial size=2>Is there a better
way to do this? </FONT></SPAN><SPAN class=532552502-23082004><FONT face=Arial
size=2>What have you done in the past to solve this type of
issue?</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial
size=2>[call-hold-queue]</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial size=2>exten =>
s,1,Background(willbeanswered-press1forvoicemail)<BR>exten =>
s,2,Background(20seconds-of-music)</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial size=2>exten =>
s,3,Goto(call-hold-queue,s,1)</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004></SPAN><SPAN class=532552502-23082004><FONT
face=Arial size=2>exten => 1,1,Goto(voicemailcontext,s,1)</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial size=2>Thanks for your
help</FONT></SPAN></DIV>
<DIV><SPAN class=532552502-23082004><FONT face=Arial
size=2>Michael</FONT></SPAN></DIV></BODY></HTML>