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<TITLE>If one extension is busy...</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">One of my users has two extensions, both of which ring simultaneously when a call comes in for her. </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">This works fine.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">I</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">f her primary extension is bu</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">s</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">y, then she is on the phone and there is no reason to ring the secondary extension. In this case, the call should go directly to voicemail, but it in fact rings the alternate extension</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> before going to voicemail. This gives the caller the perception that she is available, but did not answer.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">How can I program</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">it to go directly to voicemail if her primary line is busy</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">?</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">I could</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">start out by testing to see if the line is busy</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">us</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">ing</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> GotoIf, if I knew how to test for busy.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> Alternately, I could ring her primary line for 1 second</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> and go to voicemail</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">if</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> it is busy. T</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">hen</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">I could</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">ring both lines together for a longer period of time</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">. However,</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial"> I</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">’</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">m afraid it might not work if she picked up</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">just as the one second was up.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Can anyone suggest a solution?</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Thanks.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT FACE="Arial">Jim</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
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