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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Dear Group,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I need to write a couple of reporting tools for my Call
Center Asterisks implementation. <span style='mso-spacerun:yes'> </span>I have
multiple call queues with multiple agents that can sign in and based on gain
access to multiple queues based on their assignments.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I would like to write a script to collect call statistics
for the agents the queues and the calls, and to put these into MySQL for
reporting purposes. I'm thinking that each one of my customers would have
their own table with the relevant information.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Some of the statistics I'm looking for is;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Which agents took the call.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Average Call time<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Average Hold Time (How long was the call in the queue).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In addition I'm looking at developing a couple of web
pages;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0in' start=1 type=1>
<li class=MsoNormal style='mso-list:l0 level1 lfo1;tab-stops:list .5in'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>To show
the agents that are logged into the system<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1;tab-stops:list .5in'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>To show
users that is registered. i.e. which interfaces are logged in and what is
their status.<o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I was wondering if anyone on this list was doing anything
similar and would be able to share their ideas/code with me. I have written a number
of large scale web based administration tools based on Perl and MySQL and would
like to release this code to the Asterisk community once it is completed, to
act as a call center tool.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Warm Regards and Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Courier><span style='font-size:10.0pt;
font-family:Courier;mso-no-proof:yes'>---------------</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 face=Courier><span style='font-size:10.0pt;
font-family:Courier;mso-no-proof:yes'>Shad Mortazavi</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 face=Courier><span style='font-size:10.0pt;
font-family:Courier;mso-no-proof:yes'>US Technical Manager</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 face=Courier><span style='font-size:10.0pt;
font-family:Courier;mso-no-proof:yes'>Nexus Management</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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