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<TITLE>RE: [Asterisk-Users] Multi-line help</TITLE>
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<P><FONT SIZE=2 FACE="Courier New">*** I am resending this because something is wrong with the reply function ***</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Basically I guess I am thinking of the traditional key systems approach which is to have the CO lines appear on the phone. The problem it appears with SIP (not really *) and the particular phones, is to have the reporting. I guess what I was looking for was to have the buttons not only represent the incoming lines, but to also show their status (busy, hold, etc...). </FONT></P>
<P><FONT SIZE=2 FACE="Courier New">On that note, what (typically with SIP/*) are the multiple line phone buttons used for? I know you have to have at least one for access to the asterisk system, but what is the point of the multiple registrations? </FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Thank you to all.....</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Sean Garland</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Siskiyou Technology Consultants</FONT>
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<P><FONT SIZE=2 FACE="Courier New">-----Original Message-----</FONT>
<BR><FONT SIZE=2 FACE="Courier New">From: Nicholas Comanos [</FONT><A HREF="mailto:nickyc@stolen-technology.com"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Courier New">mailto:nickyc@stolen-technology.com</FONT></U></A><FONT SIZE=2 FACE="Courier New">]</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Sent: Sunday, January 04, 2004 8:17 PM</FONT>
<BR><FONT SIZE=2 FACE="Courier New">To: asterisk-users@lists.digium.com</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Subject: Re: [Asterisk-Users] Multi-line help</FONT>
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<P><FONT SIZE=2 FACE="Courier New">Could you explain in a little more detail about what you are trying to do with the multi-lines? Maybe a more in depth example would help.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">In my (limited) experience, I have seen two types of multi-line uses</FONT>
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<P><FONT SIZE=2 FACE="Courier New">1. The phone has a number of lines (usually) two. If the first line is busy, the call rings on the second and so the user has the option of putting the first on hold and answering the new incoming call or letting it ring out.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Normally the user has only one advertised extension number (and the second line may not even have its own unique extension #). The second line is often used for inquiry calls or if the primary line is busy. Usually the phone selects the first available line when making a new call.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">2. The second type of multi-line use I have seen is where one phone has lines for multiple extensions and those extensions may be represented on multiple phones (shared line). For example, the phone of a personal assistant may have a line for them and their boss. The multi-line button in this case may often shows the status (ie: busy) of the extension as it is 'shared' among multiple phones. Depending on the configuration, if the extension is called, it may ring on one or more of the phone lines that support that extension. Even in this case, the phone often has a default line to use when the handset is picked-up to make a call.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Asterisk will support the type 1. above as long as the handset support multiple lines (which in your case it does,) However, case 2, I do not believe is supported by Asterisk at the moment - you can make the line ring, but you will not be able to show the status of the line on other phones.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">In addition, with a SIP phone, the phone will also have to have a way of receiving the notification for the status of the line (busy, not busy.) - not all SIP phones support this, but looking through the Polycomm manual, it seems they do.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">----- Original Message -----</FONT>
<BR><FONT SIZE=2 FACE="Courier New">From: "Sean Garland" <sean@siskiyoutech.com></FONT>
<BR><FONT SIZE=2 FACE="Courier New">To: <asterisk-users@lists.digium.com></FONT>
<BR><FONT SIZE=2 FACE="Courier New">Sent: Sunday, January 04, 2004 7:18 PM</FONT>
<BR><FONT SIZE=2 FACE="Courier New">Subject: [Asterisk-Users] Multi-line help</FONT>
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<P><FONT SIZE=2 FACE="Courier New">I am looking for common practice ideas on how to handle multiple line phones. Is it common with asterisk to have the lines appear as programmable buttons? Or to just have itcm like buttons and use the dial</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">9 approach? What I am specifically interested in, is to have my line one appear on the first button (sip polycom phones) line two appear on the second button, and use the third as an intercom (internal extension) button. I have managed to get the line 1 to ring on the line 1 button and the same for line two. I have even managed to get extension transfers to happen on the itcm button.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">The trouble I have is that I don't know if someone else is on the particular line, and when I dial, it picks up the first available button</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">(line) so even if I dial an extension, it looks like I am dialing from line 1 to the extension. How do I make it pick the third button, etc...</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Confusing? I have read the "handbook" and countless searches through wiki and Google, but cannot find practical examples of multi-line use with asterisk.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Thanks a ton. I have been testing asterisk and on the mailing list for about a month now... I would be happy to send all my config files for perusal.</FONT></P>
<P><FONT SIZE=2 FACE="Courier New">Sean Garland - Siskiyou Technology Consultants</FONT>
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