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<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Look into AGI, and the associated AGI interface perl
module. The interface is super easy to use in perl to gather digits
and perform your own logic.</span></font></p>
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font-family:Tahoma'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Joe Dennick<br>
<b><span style='font-weight:bold'>Sent:</span></b> Sunday, October 05, 2003
5:54 PM<br>
<b><span style='font-weight:bold'>To:</span></b> asterisk-users@lists.digium.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [Asterisk-Users] IVR
Questions?</span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I'm fairly new to Asterisk, but I've been searching the
archives extensively and haven't seen much information on using IVR for more
than menus. I'd like to prompt a caller to enter his ID (employee,
customer, account, etc). The business use I have in mind requires a five-digit
ID. Then I need to be able to capture the ID entered, validate it
(probably by playing it back with say-digit) and then store the five-digit ID
into a variable that I can pass to another program. </span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Obviously, what we're aiming for is CTI. Once I have
the Customer ID, I should be able to grab that customer's information from a
database and pass it along with the call to the next available agent in a
queue. </span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I've noticed that its pretty easy to incorporate perl
scripts into Asterisk, but I haven't seen an answer to capturing dialed digits.</span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
Thank you for your help!</span></font></p>
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