[asterisk-users] Queue not dialing out to cell phone for some reason

[John Kiniston]

My settings for the queue.log are in the [general] section of logger.conf

I'm running 13, I didn't see what version you said you were running.


If I wanted to add a LOCAL channel to my queue I'd do it as

member => LOCAL/7124 at kiniston-intern,0,John,hint:7124 at kiniston-intern

On Thu, Nov 15, 2018 at 2:38 PM Ivan Demkovitch <idemkovitch at yahoo.com>
wrote:

> John,
>
> FF1565AABB2D-SLS is probably invalid because it's not registered/lost
> registration. This client is connected via VPN to our network, it usually
> works when it's "warm". Not concerned about it too much.
>
> 15555555555 at callcentric OTOH is an actual cell phone that should be
> dialed out via callcentric trunk.
> Maybe I'm smoking something thinking it was working before. I know it
> works from
>
> extensions.conf
> -------------------------
> [globals]
> ERIC_CELL=SIP/15555555555 at callcentric
> ...
>
> exten => 105,1,Dial(${ERIC_CELL}&${ERIC_OFFICE},30)
>         same => n,VoiceMail(105 at default,u)
> -----------------------------------
>
> but in queues.conf I can't use same globals so I just put it in like that.
> What do you mean by using LOCAL channel? Can you be more specific? I'm not
> very good at this :)
>
>
>
> This is logger.conf. Where(which section) should I place logging
> configuration?
>
> [general]
> dateformat=%F %T
>
> [logfiles]
> console => notice,warning,error,dtmf
> messages => security,notice,warning,error,fax
> verbose => verbose
>
>
>
> Thank you!
>
> ------------------------------
> *From:* John Kiniston <johnkiniston at gmail.com>
> *To:* idemkovitch at yahoo.com
> *Sent:* Thursday, November 15, 2018 3:17 PM
> *Subject:* Re: [asterisk-users] Queue not dialing out to cell phone for
> some reason
>
> OK.
>
> So it looks like asterisk can't ring FF1565AABB2D-SLS because it's invalid.
>
> is the user at  '15555555555' actually able the answer calls? I wouldn't
> expect that agent to work configured that way, I'd use a LOCAL channel to
> direct the call to a context that sets the call up before dialing out.
>
> You configure queue logging in logger.conf , Look at the settings
> queue_log = yes
> queue_log_to_file = yes
> queue_log_name = queue_log
>
>
>
> On Thu, Nov 15, 2018 at 2:08 PM Ivan Demkovitch <idemkovitch at yahoo.com>
> wrote:
>
> John,
>
> This is output of command below. How do I enable and log queue events?
> The 1555 at callcentric is the one I'm curious about. I just tried calling
> into "sales" again and it didn't change this "last was 1219067" output
>
> Sales has 0 calls (max unlimited) in 'ringall' strategy (9s holdtime, 156s
> talktime), W:0, C:4, A:6, SL:0.0% within 0s
>    Members:
>       SIP/15555555555 at callcentric (ringinuse disabled) (Not in use) has
> taken 4 calls (last was 1219067 secs ago)
>       SIP/FF4C119EEBF8-SLS (ringinuse disabled) (Not in use) has taken no
> calls yet
>       SIP/FF1565AABB2D-SLS (ringinuse disabled) (Invalid) has taken no
> calls yet
>       SIP/FF9EF375CCFC-SLS (ringinuse disabled) (Not in use) has taken no
> calls yet
>    No Callers
>
> ------------------------------
>
>
> [Sales](StandardQueue)
> announce = first
> member => SIP/FF4C119EEBF8-SLS
> member => SIP/FF9EF375CCFC-SLS
> member => SIP/13145555555 at callcentric ;Eric's cell
> member => SIP/FF1565AABB2D-SLS ;Eric's Yealink
>
>
>
>
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