[asterisk-users] Queue playing periodic_announce to agent when they answer

[Carlos Chavez]

     I have a very strange problem with my queues today.  When the agent 
answers a call they get the periodic_announce sound played to them.  I 
have a periodic_announce set to 60 seconds and the caller does hear it 
if their call is not answered.  Why would it play it to the agent?  At 
this point I even erased the periodic announcement but it is still being 
played:

[Feb 21 16:02:55] VERBOSE[25566][C-000000c2] pbx.c: Executing 
[XXXX at incoming:1] Goto("PJSIP/MCM-000001c0", "menu-corpo,s,1") in new stack
[Feb 21 16:02:55] VERBOSE[25566][C-000000c2] pbx_builtins.c: Goto 
(menu-corpo,s,1)
[Feb 21 16:02:55] VERBOSE[25566][C-000000c2] pbx.c: Executing 
[s at menu-corpo:1] Wait("PJSIP/MCM-000001c0", "1") in new stack
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] pbx.c: Executing 
[s at menu-corpo:2] Answer("PJSIP/MCM-000001c0", "") in new stack
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] pbx.c: Executing 
[s at menu-corpo:3] Set("PJSIP/MCM-000001c0", "TIMEOUT(response)=5") in new 
stack
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] func_timeout.c: Response 
timeout set to 5.000
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] pbx.c: Executing 
[s at menu-corpo:4] Queue("PJSIP/MCM-000001c0", "vacacional-corpo") in new 
stack
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] res_musiconhold.c: Started 
music on hold, class 'default', on channel 'PJSIP/MCM-000001c0'
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] app_queue.c: Called PJSIP/1575
[Feb 21 16:02:56] VERBOSE[25566][C-000000c2] app_queue.c: 
PJSIP/1575-000001c1 is ringing
[Feb 21 16:03:00] VERBOSE[25566][C-000000c2] app_queue.c: 
PJSIP/1575-000001c1 answered PJSIP/MCM-000001c0
[Feb 21 16:03:00] VERBOSE[25566][C-000000c2] file.c: 
<PJSIP/1575-000001c1> Playing 'sullamada.slin' (language 'es')
[Feb 21 16:03:11] VERBOSE[25566][C-000000c2] res_musiconhold.c: Stopped 
music on hold on PJSIP/MCM-000001c0
[Feb 21 16:03:11] VERBOSE[25566][C-000000c2] bridge_channel.c: Channel 
PJSIP/MCM-000001c0 joined 'simple_bridge' basic-bridge 
<0559bfae-8b48-453f-8a1d-239a542edc99>
[Feb 21 16:03:14] VERBOSE[25566][C-000000c2] bridge_channel.c: Channel 
PJSIP/MCM-000001c0 left 'simple_bridge' basic-bridge 
<0559bfae-8b48-453f-8a1d-239a542edc99>
[Feb 21 16:03:14] VERBOSE[25566][C-000000c2] pbx.c: Spawn extension 
(menu-corpo, s, 4) exited non-zero on 'PJSIP/MCM-000001c0'

     We are using Realtime to configure Queues on Asterisk 13.19.1

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)8116-9161