[asterisk-users] Call picked up from queue and transferred gets disconnected - about 0.01% of calls

[Khalil Khamlichi]

maybe extension 3082 has some sort of network issue or maybe hardphone
issue. test on another phone / network plug.

On Feb 9, 2018 2:48 PM, "Stefan Viljoen" <viljoens at verishare.co.za> wrote:

> Hi Guys
>
>
>
> I have an issue where a call is picked up from a queue. The caller asks
> the person who answered to attended transfer to extension 3082 (for
> argument’s sake.)
>
>
>
> 3082 picks up the attended transfer and speaks with the outside caller
> picked up initially from the queue.
>
>
>
> A few seconds after 3082 has started speaking to the outside caller
>
>
>
> - 3082’s call goes dead in their handset.
>
>
>
> - The outside caller goes back into the queue, hears queue MOH and gets
> answered by another person in the office as if they are dialing in all over
> again.
>
>
>
> - 3082’s phone starts ringing again after they hang up in puzzlement and
> if they then pick up they speak to another person who is trying to make an
> OUTGOING call in their call center.
>
>
>
> This is for a medium sized call center which (along with 17 other centers
> in the same country) run the same dialplan on Asterisk 1.8.32.3 - only
> happens at this location.
>
>
>
> Literally 100 000+ calls are handled across these 18 centers every day,
> only about 10 or 20 at this one center (with carbon-copy dialplan and SIP
> phone hardware types - Yealink T-21Ps - as at every other branch) keeps
> disconnecting people picked up and transferred from the incoming queue from
> the person transferred to, and then connects them and the transferree to
> other phones - the caller as if he is phoning in AGAIN into the incoming
> queue, the transferred-to person to someone else who is trying to dial out
> once the transferred-to person has hung up after losing the incoming caller.
>
>
>
> Anybody ever encountered something similar? The same dialplan on the same
> Ast version runs fine in 17 other locations, some with ten or twenty times
> more traffic and none of these issues.
>
>
>
> No errors or strangeness apparent in the CLI, verbose log, DTMF log...
>
>
>
> Thanks!
>
>
>
> [image: Description: signature]
>
>
>
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