[asterisk-users] How to have callers not being billed when in waiting queue ? [SOLVED]

[SamyGo]

Hi,

Just trying to figure out how is this solved ? by involving multiple telcos
in the loop and asking them to not charge based on 200 OK/Answer!?
As far as I know people have designed Queue/CallCenter platforms who upon
entering a number in queue just state them their number in queue and approx
time before they'll be contacted and drop the call. This all can be done
within Progress.

As soon as their turn comes the CallCenter platform automatically triggers
the call to them and get them connected with an agent. This is the way I
can understand as nobody waiting in the queue but people in the
waiting-list. Since Queue has to "answer" the call first before doing
anything once the signal to Answer is triggered technically that marks the
start of billing for everyone.

Regards,
Sammy

On Wed, Mar 29, 2017 at 7:25 AM, Olivier <oza.4h07 at gmail.com> wrote:

> Thank you very much, Max, for this valuable and informative answer.
>
> Offline billing must be quite complex to set up as several telco may be
> involved (or origination,transit or termination).
> Moving to normal landline fare seems much simpler !
>
> Thanks again
>
> 2017-03-28 21:41 GMT+02:00 Max Grobecker <max.grobecker at ml.grobecker.info>
> :
>
>> Hi,
>>
>> in Germany, this kind of regulation is in effect for phone numbers which
>> cost more than a normal landline call.
>> The regulation states, that the waiting time must not be charged to the
>> customer.
>>
>>
>> Most companies implemented this by simply switching their telephone
>> numbers to those, which are charged per call
>> (so there's no difference in price between waiting for someone to pick up
>> or being connected to someone) ;-)
>> Or they decided to use a normal landline phone number for which this
>> regulation does not apply.
>>
>> The second method was to not answer the call before really connected to a
>> person on the queue and using Early Media as you mentioned.
>> But: The maximum length of this Early Media stream is in most telephone
>> networks limited to somewhat around 90 to 180 seconds,
>> then the call gets disconnected by the network.
>>
>> I'm not very familiar with regulations and numbering plans in France, but
>> maybe there's also something called "offline billing".
>> Using this, your call is not billed by the caller's telephone company
>> until you send them the amount of time that should be billed for a specific
>> call.
>>
>>
>> Your best choice will be, that - if you ever get those regulations - you
>> should rely on what your telephone number provider tells you to do ;-)
>>
>>
>> Greetings
>>  Max
>>
>>
>> Am 28.03.2017 um 15:24 schrieb Olivier:
>> > Hello,
>> >
>> > In France, years ago, there was some discussions about a new regulation
>> forcing some providers to not charge anything to callers while those are
>> waiting for a call center agent to become available.
>> > Once caller and agent are on call with each other, nominal charging
>> applies.
>> >
>> > No matter if those discussions ever did or didn't change current
>> regulation, I wonder which dialplan statements could technically comply
>> this dual billing requirement ?
>> >
>> >
>> > same = n,Progress()
>> > same = n,Queue(whatever,...,macro-option, ...)
>> >
>> > To me, coupling Progress app with Queue's  macro or gosub option like
>> above, would let a sysadmin answer a queued call.
>> > Doing so, time spent before connection with queue agent should not be
>> billed to anyone (caller nor callee), while time spent after connection is
>> billed normaly.
>> >
>> > 1. Should this work ? Am I missing something ?
>> >
>> > 2. Is there an alternative way to implement this ?
>> >
>> > 3. Comments ? Suggestions ?
>> >
>> > Regards
>> >
>> >
>>
>>
>> --
>> _____________________________________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>
>> Check out the new Asterisk community forum at:
>> https://community.asterisk.org/
>>
>> New to Asterisk? Start here:
>>       https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at: https://community.asterisk.
> org/
>
> New to Asterisk? Start here:
>       https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20170329/fdaf765f/attachment.html>