[asterisk-users] Upgraded server crashes on voicemail storage

[Mike Diehl]

Well, I guess my assumption has been proven wrong.  It is NOT the odbc drive.
I recompiled Asterisk w/o odbc voicemail storage and I'm still getting 
crashes when someone leave voicemail.

I tried to run strace on the server, but didn't get much:

=====================================
voip11 ~ # ps -auxw | grep asterisk
root      9339  0.0  0.0   9604  2548 ?        Ss   10:35   0:00 /bin/sh /home/phones/commands/safe_asterisk
root      9346 13.1 10.9 104155439880 443704 ? Sl   10:35   0:13 /usr/sbin/asterisk -vvvvvvvvvvvvv
root      9480  0.0  0.0  12824  2372 pts/11   S+   10:36   0:00 grep --colour=auto asterisk
root     11129  0.0  0.2 104153027592 10600 pts/6 S+ Jun07   0:08 rasterisk Rvvvvvvvvvvvvvvvvv

voip11 ~ # strace -p 9346
strace: Process 9346 attached
restart_syscall(<... resuming interrupted poll ...>

=====================================

So, if I could find out what syscall was being interrupted.... That MIGHT 
tell me what was wrong, but this is all I get from strace.

Any ideas would be welcome.

Mike.

On Wednesday, June 07, 2017 04:34:10 PM Mike Diehl wrote:
> Thank you for your time.  I've put my replies to your questions in-line, below.
> 
> 
> On Wednesday, June 07, 2017 10:19:41 AM Antony Stone wrote:
> > On Tuesday 06 June 2017 17:54:59 Mike Diehl wrote:
> > 
> > > Hi all,
> > > 
> > > I'm upgrading to Asterisk 13.14.0 x86_64.  During my beta testing, I've
> > > discovered that my server crashes as soon as I leave a voicemail message. 
> > > I'm using odbc voicemail storage as well as mysql dynamic configuration.
> > > 
> > > I'm using unixODBC 2.3.2-r2 with myodbc 5.2.7-r1
> > > 
> > > I suspect that the odbc drivers are the problem.  Is ther an alternative
> > > drive that I should be using?
> > > 
> > > Failing that, any other ideas?
> > 
> > Give us more details of what you mean by "crashes".
> 
> My remote console gets disconnected from the Asterisk server, waits a few seconds, 
> reconnects and shows me the start-up log.  It's just like if you told asterisk to 
> restart now.
> 
> 
> > What happens, what do you get in the Asterisk logs, what do you get in syslog, 
> > what state is the machine in afterwards, is there a kernel panic, what 
> > information leads you to suspect the ODBC drivers...?
> 
> What I see in the log is:
> 
> ================================================================
> [Jun  7 14:23:58] VERBOSE[11347][C-00000001] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)
> [Jun  7 14:23:58] VERBOSE[11347][C-00000001] res_agi.c: magic_switch.pl: --------------------------- jmd (CHANUNAVAIL)
> [Jun  7 14:23:58] VERBOSE[11347][C-00000001] res_agi.c: AGI Script Executing Application: (voicemail) Options: (1505903xxxx at default,su)
> [Jun  7 14:23:58] VERBOSE[11347][C-00000001] file.c: <SIP/FFFF548xxxxx-1-00000000> Playing '/var/spool/asterisk/voicemail/default/15059035700/unavail.slin' (language 'en')
> [Jun  7 14:24:08] VERBOSE[11347][C-00000001] file.c: <SIP/FFFF548xxxxx-1-00000000> Playing 'beep.ulaw' (language 'en')
> [Jun  7 14:24:09] VERBOSE[11347][C-00000001] app_voicemail.c: Recording the message
> [Jun  7 14:24:09] VERBOSE[11347][C-00000001] app.c: x=0, open writing:  /var/spool/asterisk/voicemail/default/15059035700/tmp/x8hgQD format: wav, 0x7d380013d750
> [Jun  7 14:24:12] VERBOSE[11347][C-00000001] app.c: User ended message by pressing #
> [Jun  7 14:24:12] VERBOSE[11347][C-00000001] file.c: <SIP/FFFF548xxxxx-1-00000000> Playing 'auth-thankyou.ulaw' (language 'en')
> [Jun  7 14:24:13] VERBOSE[11347][C-00000001] config.c: Parsing '/var/spool/asterisk/voicemail/default/15059035700/INBOX/msg0004.txt': Found
> 
> +++ CRASH! +++
> 
> [Jun  7 14:24:15] Asterisk 13.14.0 built by root @ voip11 on a x86_64 running Linux on 2017-06-06 21:26:05 UTC
> [Jun  7 14:24:15] VERBOSE[11362] config.c: Parsing '/etc/asterisk/logger.conf': Found
> ================================================================
> 
> I am thinking it's the odbc driver because I believe the server was stable before 
> I rebuilt it with odbc voicemail storage support; it had been using the file system
> for storage.  I'm in the process of migrating all of my servers to database storage.
> 
> 
> 
> > Also, what have you upgraded from, what machine specs are you running on, 
> > what's the dialplan section dealing with leaving voicemail...?
> 
> The ONLY thing I changed from the previous configuration was to convert to odbc voicemail 
> storage.
> 
> > The more info you give us, the more likely it is we can suggest something 
> > useful.
> 
> Ya, I understand; I was just tired... and frustrated.  Thanks again for your time.
> 
> 
> 

-- 
Mike Diehl                                
Diehlnet Communications, LLC.     
Sales: (800) 254-6105               
Support: (505) 903-5700                 
Fax: (505) 903-5701                      

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