[asterisk-users] softphone instead of desktop phones

[Bryant Zimmerman]

Thomas
  
 I have found you will likely end up spending more with softphones. You 
have to purchase a good headset and quality does not come inexpensive with 
headsets. We find we will pay $80 to $100 dollars plus for a fair quality 
headset. You also have to support deployment to devices. Which means in 
many cases you must touch the device for maintenance.
  
 The best softphone I have found is by counter path. They have versions for 
PC, MAC, Android and IOS. You will spend about $60.00 / device for the 
software. They have a fee edition for some devices, but not as feature 
rich.
  
 I have found it much more successful to deploy something like a Grand 
Stream Phone $100.00 for a nice feature phone, and I get convenient remote 
provisioning, Users never have username and passwords so security is 
ensured, Quality is good, I don't have to worry about phone issues if their 
pc or smartphone is acting up for the most part they just work. There are 
phones for as low as $50.00 from grand stream with high quality audio just 
fewer features.
  
 Softphones can work well, but when looking at trouble tickets over the 
last 13 years. I get more from my softphone users then from my desk phone 
users. And I can hear the quality difference when I talk to the softphone 
users it is such a wild card. How important is consistent quality to you? 
Users change headsets, move mic positions and the caller on the other end 
gets the short end of it. Also remember virus scans, patches, updates, 
system reboots, wifi signal strength, cell signal (cell ip calls) cheep 
Bluetooth headsets and the list goes on and on.   
  
 The counterpath software is as good as I have found, but there are 
additional variables you have to look at. Which is the best for your use 
case and the cheapest? You have to figure out your formula make sure to 
look at all the costs and factors how much is support time worth?
  
 In very controlled environments where you can have consistent control and 
good quality headsets such as call centers soft clients can work well, but 
that is not how you started out you are looking for quality on the cheep.
  
 Desk phones are cheep and in most cases just work and offer consistent 
quality.
  
 If others have found different I look forward to seeing their responses. 
This is a great question thanks for asking it Thomas.

Best of luck

Bryant Zimmerman (ZK Tech Inc.)
616-855-1030 Ext. 2003
  

----------------------------------------
 From: "Thomas" <thomasitcom at gmail.com>
Sent: Saturday, April 29, 2017 11:36 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] softphone instead of desktop phones   
Hello,
Iam lookong for an Softphone for iPhor oder Android smartphone using 
togehter
with an headset.
I tried Zoiper and CSipSimple but quality was bad compared to an desktop 
SIP
phone.

Is there an better softphone?

Or are there softphone solutions for PC desktop MAC or Android with an
headset?
I want to save cost for desktop phones.

thanks Thomas

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