[asterisk-users] Voicemail asking for login

[D'Arcy Cain]

On 2017-04-18 02:42 AM, Pete Mundy wrote:
> Try this:
>
> asterisk -r
> core set verbose 10
> [get user to trigger fault]
> [examine console output, and post to list if still unclear]
>
> If you don't solve it yourself, then we'll be able to help further once
> we've seen the output.

I can't see much more than at my previous debug level but here it is 
anyway.  Due to line wrapping I added "<<<" to the end of each line in 
case it is not clear where the actual line endings are.

"Alex Chernyshev" <4164251212> going into voice mail for stocktrans2<<<
     -- Executing [stocktrans2 at LocalSets:19] Set("SIP/alex-00000175", 
"_ACCOUNT=stocktrans2") in new stack<<<
     -- Executing [stocktrans2 at LocalSets:20] 
VoiceMail("SIP/alex-00000175", "stocktrans2 at VoiceMail,u") in new stack<<<
        > 0x7f7fea5dc000 -- Probation passed - setting RTP source 
address to 72.143.94.110:28503<<<
     -- <SIP/alex-00000175> Playing 
'/var/spool/asterisk/voicemail/VoiceMail/stocktrans2/unavail.gsm' 
(language 'en')<<<
        > 0x7f7fea5dc000 -- Probation passed - setting RTP source 
address to 72.143.94.110:28503<<<
[Apr 18 11:45:38] DTMF[-1][C-0004c47b]: channel.c:4215 __ast_read: DTMF 
begin '*' received on SIP/alex-00000175<<<
[Apr 18 11:45:38] DTMF[-1][C-0004c47b]: channel.c:4219 __ast_read: DTMF 
begin ignored '*' on SIP/alex-00000175<<<
[Apr 18 11:45:38] DTMF[-1][C-0004c47b]: channel.c:4129 __ast_read: DTMF 
end '*' received on SIP/alex-00000175, duration 160 ms<<<
[Apr 18 11:45:38] DTMF[-1][C-0004c47b]: channel.c:4199 __ast_read: DTMF 
end passthrough '*' on SIP/alex-00000175<<<
     -- Executing [a at LocalSets:1] Verbose("SIP/alex-00000175", 
"stocktrans2 entering mailbox") in new stack<<<
stocktrans2 entering mailbox<<<
     -- Executing [a at LocalSets:2] Set("SIP/alex-00000175", 
"CDR(userfield)=stocktrans2") in new stack<<<
     -- Executing [a at LocalSets:3] VoiceMailMain("SIP/alex-00000175", 
"stocktrans2 at VoiceMail") in new stack<<<
     -- <SIP/alex-00000175> Playing 'vm-login.gsm' (language 'en')<<<
[Apr 18 11:45:49] WARNING[-1][C-0004c47b]: app_voicemail.c:10627 
vm_authenticate: Couldn't read username<<<

Everything looks the same as another one that works except for two 
things.  The one that works doesn't have the "Probation passed" lines. I 
am not sure if that is even part of this call.  The other is the line 
with "Playing 'vm-login.gsm'" in it.  at that point the working one has 
this:

     -- <SIP/thinktel-00000181> Playing 'vm-password.gsm' (language 'en')

Not sure if that's useful information since it just describes the 
original issue - that it asks for a login instead of a password.


-- 
D'Arcy J.M. Cain
System Administrator, Vex.Net
http://www.Vex.Net/ IM:darcy at Vex.Net
VoIP: sip:darcy at Vex.Net