[asterisk-users] Triggering an AGI script when a queued call is answered

[Carlos Chavez]

On 11/24/16 11:20 AM, A J Stiles wrote:

> Many years ago, I used to have an AGI script that fired on an incoming call,
> did some database lookups and ended up raising a notification on the screen of
> the person whose phone was ringing, with the details looked up from the
> incoming caller ID.
>
> All that fell by the wayside when Debian Squeeze introduced KDE4 and the
> notification system I had created stopped working.  And some time after that,
> we introduced queues instead of everyone having their own direct inbound
> number .....
>
> Now, some tie-wearer is dribbling on me to bring back the old system.
>
>
> I am confident that I could write something that will work with the new cross-
> desktop notification model  (and in any case, that is a matter for Elsewhere On
> The Internet).  However, I am going to need to hook it into Asterisk somehow.
>
>
> What I think I need is for an event to fire when someone answers a queued call;
> then I can run an AGI script, or execute a script using the System() command.
> Within my script, I need the variable ${CALLERID(num)} to look up the caller's
> details from their number, and the answering extension to decide where to send
> the notification.
>
> Is there a way of specifying in the dialplan or queue configuration that I want
> to execute a script when an agent answers?
>
> So far, all I can think of is joining local channels into the queue instead of
> the actual phones, so I get to run a bit of dialplan where I can kick off the
> AGI script and then Dial() the actual extension; but that could get terribly
> unwieldy if not done extremely carefully.
>
>
> (Of course, the manager in question also insists for me to implement all this
> without a moment's downtime.  Kids, this is what happens when your brain is
> deprived of oxygen .....)
>
See 
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue 
for information on running an AGI, macro or gosub when the caller is 
connected to an agent.

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)9116-9161