[asterisk-users] Realtime queue & agent groups

[Jonas Kellens]

Hello

any one have some input on this ?

I've already tried changing the membername to : testacc77000/@1
Is completely ignored.

I've already tried changing the interface to : testacc77000/@1
Is completely ignored.



Or is it just not possible to group queue members ??



Thanks.

J.


On 27-10-16 15:53, Jonas Kellens wrote:
> Hello
>
> I'm a bit confused on how to group agents (give agents a group number) 
> when using realtime queues.
>
> I read on the wiki :
>
>   * If you include groups in your queue definition the calls get
>     routed in the order of the group regardless of the specified
>     strategy. So I just have a member= line for each agent.
>
> member => Agent/@1 ; a group
> member => Agent/501 ; a single agent
> member => Agent/:1,1 ; Any agent in group 1, wait for first available, 
> but consider with penalty
>
>
> In my realtime database I have table queue_members :
>
> +----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+
> | uniqueid | membername     | queue_name      | 
> interface                                  | state_interface | penalty 
> | paused |
> +----------+----------------+-----------------+--------------------------------------------+-----------------+---------+--------+
> |     2916 | testacc77000   | queue7700q4     | testacc77000 
> |                 |       0 |   NULL |
> |     2917 | testacc77001   | queue7700q4     | testacc77001 
> |                 |       3 |   NULL |
> |     2843 | testacc77000   | queue7700q4     | testacc77000 
> |                 |       0 |   NULL |
> |     2905 | testacc7700905 | queue7700q5     | testacc7700905 
> |                 |       0 |   NULL |
> |     2888 | testacc77000   | queue7700q5     | testacc77000 
> |                 |       0 |   NULL |
> |     2900 | testacc77000   | queue7700q5     | testacc77000 
> |                 |       0 |   NULL |
> |     2901 | testacc77001   | queue7700q5     | testacc77001 
> |                 |       0 |   NULL |
>
>
>
> How do I define a group to a certain agent/member in this case ?
>
>
>
>
>
> Kind regards
>
> J.
>
>
>
>

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