[asterisk-users] How is Queue avg holdtime and avg talktime calculated

[Ishfaq Malik]

On 11 May 2016 at 10:59, Ishfaq Malik <ish at pack-net.co.uk> wrote:

>
>
> On 11 May 2016 at 10:24, Israel Gottlieb <isrlgb at gmail.com> wrote:
>
>>
>> Hi all
>>
>> How is avg hold time and avg talktime calculated and over long a period
>> of time?
>>
>> Thanks,
>> Israel
>>
>>
> Hi Israel
>
> If you are referring to the output of the queue show <queue-name> command
> then this is the response I received when asking this question previously:
>
> "Welcome to business logic embedded into app_queue.  The issue with the
> queue show command rendering stats, is what timeframe are the stats
> aggregated over?  IIRC, the calculations are using a moving
> average[1].
>
> [1] http://en.wikipedia.org/wiki/Moving_average"
>
> If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day.
>
> We found the figures outputted by the queue show <queue-name> command to be misleading.
>
> Regards
>
>
> Ish
>
>
>
>
You can find my previous query and responses here:

http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395



-- 

Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: ish at pack-net.co.uk
w: http://www.pack-net.co.uk

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