[asterisk-users] Polycom SoundStation IP 6000 does not register
Motty Cruz
motty.cruz at gmail.com
Mon Dec 19 11:59:33 CST 2016
can you provide the configuration on sip.conf file? Do you have the following settings under the account number or ext number?
host=dynamic
nat=yes
for instance my configuration sip.conf file is as follow:
[1005]
type=friend
context=sip-phone
call-limit=1
trustrpid=no
callerid="iuser 1005"
disallow=all
allow=ulaw
allow=alaw
username=1005
auth=md5
secret=819c8ebd2d1525235235325235
dtmfmode=rfc2833
host=dynamic
nat=yes
canreinvite=no
Thanks,
Motty
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Olivier
Sent: Monday, December 19, 2016 9:51 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom SoundStation IP 6000 does not register
2016-12-19 16:26 GMT+01:00 Yves <yves030 at gmx.de>:
Hi,
I am pulling my hair for days now...
I canĀ“t get a PolyCom SoundStation IP 6000 (Conferencephone) to register with my Asterisk.
There are no SIP Packets arriving at my asterisk at all... and it has nothing to do with a firewall or similar...
Simple Question:
Does anybody have a running SoundStation IP 6000 registerd with asterisk?
yes, I've got several of them running.
If so... would you please be so kind to tell me whats wrong with my setup?
AsteriskServer: 192.168.1.211
SIP-user: 165
(the SIP-Settings on asterisk-side are OK, tested with a normal Softphone... registering and placing calls is no problem...)
The phone-log only says: "Registration failed User: 165, Error Code:480 Temporarily not available"
I tried with newest firmware, resetting to factory 100 times, using a provisionig file (which the SoundStation correctly downloads)
but it is always the same... the SoundStation does not contact the asterisk for registering...
1. Do you have any switch able to mirror traffic sent and received by Polycom phone ?
Capturing such traffic would help to understand what's happening.
2. Some phones support zero touch config with which they download their config files from the Internet.
Are you sure this doesn't happen ?
3. Is SNTP/NTP correctly configured on the phone ?
Phoneversion:
Telefoninformationen
Telefonmodell
SoundStation IP 6000
Teilenummer
3111-15600-001 Rev:W
MAC-Adresse
00:04:F2:07:0C:D3
IP-Adresse
192.168.0.13
UC-Softwareversion
4.0.11.0583
BootROM-Softwareversion
5.0.5.2324
I can ping the phone from the asterisk, the phone can reach the asterisk server (as it downloads the tftp files, if used with
a provisioning profile), so the route and everything is correct... I even connected another Hardphone on the same cable
that stuck in the Polycom... no problem... the other phone can register and works, so there is really no cable or firewall
related problem here... it must be a setting!
thank you
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