[asterisk-users] Call waiting for Queue Agents.

[Ishfaq Malik]

On 21 September 2015 at 15:27, Aziz TestAccount <azizgstest at gmail.com>
wrote:

> Hi All,
>
> I have a question about the Queues.
>
> I'm using Asterisk 11.13.0 , and I want to configure the following setup :
>
> When there is an incoming call to the queue all agents should ring even
> those that are already in call, they should receive a second call.
>
> Is this doable in any Asterisk version ?
>
> Thanks in advance.
>
>
>
In 1.8 there is a ring in use option at the queue level. I doubt this will
have been removed in 11.

; If you want the queue to avoid sending calls to members whose devices are
; known to be 'in use' (via the channel driver supporting that device state)
; uncomment this option. (Note: only the SIP channel driver currently is
able
; to report 'in use'.)
;
; ringinuse = no


Regards

Ish


-- 

Ishfaq Malik
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)161 660 2350
f: +44 (0)161 660 9825
e: ish at pack-net.co.uk
w: http://www.pack-net.co.uk

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