[asterisk-users] Determining if a queue member is paused in Dialplan logic. [1.8]

[Dale Noll]

I use a Perl script that monitors AMI events.  It also checks the state of
all queues and members and generates some basic HTML pages for monitoring
the queues. It's not perfect, nor would I call it pretty, but it gets the
job done.

If you are interested, I can send it to you.

Dale

On Wed, Mar 25, 2015 at 7:18 PM, John Kiniston <johnkiniston at gmail.com>
wrote:

> Thank you Kevin, I've looked at your solution and while I agree it's not
> ideal it does appear to be something that might work for me.
>
> I'll see if I can maybe backport the QUEUE_MEMBER stuff to 1.8 from 11.
>
> I'm also exploring an idea with a co-worker of using an AMI listener that
> will fire off actions in response to the member being paused and doing
> things that way.
>
> I looked at parsing the log but sadly the log uses the Member Name in the
> log instead of the actual device so I don't have a way of knowing what
> handset they are logged into the queue from.
>
> On Wed, Mar 25, 2015 at 12:13 PM, Kevin Larsen <
> kevin.larsen at pioneerballoon.com> wrote:
>
>>
>> First, let me say I feel dirty for even posting this. It is probably far
>> from ideal, but it does get the job done. I had the same issue. Also, I am
>> using Asterisk 11. I just looked and it doesn't appear that the
>> QUEUE_MEMBER function supports the paused option in 1.8. To be honest, I am
>> not sure if there is a good replacement for what I have done below in the
>> 1.8 series.
>>
>> It isn't elegant and if you have a lot of queues/queue members to check,
>> it will constitute a lot of looping, but it does work. Like you, I would
>> like to have a way to check the pause status of a member easier. If the
>> queue application could call a subroutine with it autopaused someone, that
>> would actually make an elegant solution, but for now, this was the way I
>> could see to do it.
>>
>> You could maybe call a script that would parse the queue_log file looking
>> for an agents status and pass that back into the dialplan.
>> --
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>
>
>
> --
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>
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> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
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