[asterisk-users] queue periodic-announce without stopping ringing

[Matthew Jordan]

On Mon, Jun 15, 2015 at 9:22 AM, Marek Cervenka <cervajs at fpf.slu.cz> wrote:
> hello,
>
> is it possible to play queue periodic-announce without stopping agents
> ringing? actual situation is sequential - ring agents, play announce (for 15
> sec), ring agents , ... (i need to connect agent with caller asap when agent
> is free)
>
> is it possible with ARI?
>

ARI does not change or otherwise allow for the manipulation of the
mechanics in app_queue. If you want to use app_queue, ARI is not the
API for you.

If you are looking to write your own call queue application, than ARI
has the ability to manipulate media on a channel, as well as whether
or not ringing is being indicated to the channel. Since you want to
ring an agent, play media to the agent, then ring the agent again, you
will most likely need to indicate ringing to the agent using inband
ringing (via a 'tone' media URI [1]).

For more information on ARI and its intended use, see [2].

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Channels+REST+API#Asterisk13ChannelsRESTAPI-play
[2] https://wiki.asterisk.org/wiki/pages/viewpage.action?pageId=29395573

Matt

-- 
Matthew Jordan
Digium, Inc. | Director of Technology
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
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