[asterisk-users] Queues don't follow dialplan if no members are registered

[Andrew Martin]

----- Original Message -----
> From: "John Kiniston" <johnkiniston at gmail.com>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
> Sent: Wednesday, July 29, 2015 11:53:13 AM
> Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are	registered
> 
> Wow, Looks like they have really increased the options since I last looked.
> 
> I just pulled down the Asterisk 13 queues.conf.sample and it's got this in
> it:
> 
> ; paused: a member is not considered available if he is paused
> ; penalty: a member is not considered available if his penalty is less than
> QUEUE_MAX_PENALTY
> ; inuse: a member is not considered available if he is currently on a call
> ; ringing: a member is not considered available if his phone is currently
> ringing
> ; unavailable: This applies mainly to Agent channels. If the agent is a
> member of the queue
> ; but has not logged in, then do not consider the member to be available
> ; invalid: Do not consider a member to be available if he has an "invalid"
> device state.
> ; This generally is caused by an error condition in the member's channel
> driver.
> ; unknown: Do not consider a member to be available if we are unable to
> determine the member's
> ; current device state.
> ; wrapup: A member is not considered available if he is currently in his
> wrapuptime after
> ; taking a call.
> 
> An unknown state would be a device that has a valid configuration but isn't
> registered.
> 
John,

Thanks for the clarification and your help resolving this issue!

Andrew