[asterisk-users] DTMF issue

[Jamie Rees]

Hello folks,

We have an issue with several Cisco SPA512G phones connected to an Asterisk
platform where several users hear loud, random beeps during calls to
external recipients. The noises are akin to button press tones, are very
loud and a significant annoyance. 

I've tried changing the DTMF tones on the phones (512G's running firmware
7.5.5) from In-Band to every other possibility, but this hasn't helped at
all. The provider has suggested RFC2833 out-of-band, but the Cisco manuals
do not clearly state which setting this is on the handsets.

I have enabled DTMF logging and spoken to the SIP provider, but they
couldn't really help much. I presume the issue is local to our phone system
but other than the logs below, have nothing to go on:

[2015-06-10 09:32:26] DTMF[3280][C-0000c5a1] channel.c: DTMF begin '2'
received on SIP/sip-out-00021c6d
[2015-06-10 09:32:26] DTMF[3280][C-0000c5a1] channel.c: DTMF begin
passthrough '2' on SIP/sip-out-00021c6d
[2015-06-10 09:32:26] DTMF[3280][C-0000c5a1] channel.c: DTMF end '2'
received on SIP/sip-out-00021c6d, duration 200 ms
[2015-06-10 09:32:26] DTMF[3280][C-0000c5a1] channel.c: DTMF end accepted
with begin '2' on SIP/sip-out-00021c6d
[2015-06-10 09:32:26] DTMF[3280][C-0000c5a1] channel.c: DTMF end passthrough
'2' on SIP/sip-out-00021c6d
[2015-06-10 10:07:10] DTMF[5134][C-0000c5b6] channel.c: DTMF begin '3'
received on SIP/209-00021cac
[2015-06-10 10:07:10] DTMF[5134][C-0000c5b6] channel.c: DTMF begin
passthrough '3' on SIP/209-00021cac
[2015-06-10 10:07:10] DTMF[5134][C-0000c5b6] channel.c: DTMF end '3'
received on SIP/209-00021cac, duration 90 ms
[2015-06-10 10:07:10] DTMF[5134][C-0000c5b6] channel.c: DTMF end accepted
with begin '3' on SIP/209-00021cac
[2015-06-10 10:07:10] DTMF[5134][C-0000c5b6] channel.c: DTMF end '3'
detected to have actual duration 78 on the wire, emulation will be triggered
on SIP/209-00021cac
[2015-06-10 10:07:10] DTMF[5134][C-0000c5b6] channel.c: DTMF end '3' has
duration 78 but want minimum 80, emulating on SIP/209-00021cac
[2015-06-10 10:07:10] DTMF[5134][C-0000c5b6] channel.c: DTMF end emulation
of '3' queued on SIP/209-00021cac

 

Can someone please provide any tips? 

 

Thanks,

Jamie 

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