[asterisk-users] Call Queues : linear strategy WITH priority

[Jonas Kellens]

Hello

I was wondering of it is possible to have Queue Agents with the same 
priority (penalty) but with a certain order ?

So I have 20 Agents.

Agent 1 till Agent 10 has penalty 1.

Agent 11 till Agent 15 has penalty 2.
(only contacted if 1 -> 10 are busy)

Agent 16 till Agent 20 has penalty 3.
(only contacted if 1 -> 10 and 11 -> 15 are busy)


Within the range of Agent 1 till Agent 10, can I have a certain order in 
these Agents in which they are rung ?? Like Agent 1 -> Agent 5 -> Agent 
2 & 3 & 4 -> Agent 6 -> Agent 7 -> Agent 8 & 9 & 10.



I guess I need 'linear' strategy, but will penalty option still work ?




Thank you for your feedback.

Kind regards.


Jonas.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20150812/a8280d1b/attachment.html>