[asterisk-users] Asterisk 12 - zombie processes

[Yaron Nachum]

Mathew,
We are aware that this is an open source product, and our expectations are
clear.
All we are asking is that once there is someone assigned to the issue, he
will guide us in what other data or tests should be performed in order to
diagnose and fix the issue in the shortest time.

Sorry if the message is not understood.
Yaron

On Tue, Nov 4, 2014 at 3:59 PM, Matthew Jordan <mjordan at digium.com> wrote:

> On Tue, Nov 4, 2014 at 12:59 AM, Yaron Nachum <nachum.yaron at gmail.com>
> wrote:
> > Hello Asterisk users & developers,
> > I have opened an issue few days ago regarding the crash and the zombie
> > processes. I haven't received any response and it has't been assigned.
> > If something is wrong or missing with the issue please get back to me
> and I
> > will handle it.
> >
> > Please look into it because we still have crashes every day or two, and
> we
> > can't reproduce the issue in our lab with a simulator.
> >
>
> To set expectations here:
>
> This is an open source project. No one is under any obligation to look
> at your issue.
>
> There are currently around 20 issues or so in the issue tracker in
> Triage. Bug marshals are working through those issues as fast as they
> can, but generally they work from oldest to newest. If an older issue
> takes a lot of investigation... well, there's only so many hours in a
> day.
>
> Even after an issue is triaged, that is not a guarantee that someone
> will fix your issue. It is a crash, and that generally means it is
> higher priority - however, if you can't reproduce it in a lab
> environment or provide instructions on how it is reproduced, then you
> have to hope that a developer who does look at it can infer the cause
> of the crash from the information available. Any information you can
> provide beyond the backtrace on how to reproduce the issue will help a
> developer who looks at it.
>
> Again, however, no one is under any obligation to fix the issue. If
> you need more assurance that your issue is resolved, I'd highly
> recommend looking at issuing a bug bounty [1], or contacting a
> developer in the Asterisk Developer Community for assistance.
>
> [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Bug+Bounties
>
> --
> Matthew Jordan
> Digium, Inc. | Engineering Manager
> 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
> Check us out at: http://digium.com & http://asterisk.org
>
> --
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