[asterisk-users] incoming calls fall into echo test mode

[covici at ccs.covici.com]

check your logs /var/log/asterisk/full -- make sure your verbosity is
set high enough to do you good and you wll probably find the answer.

Pat Collins <drdialtone at optonline.net> wrote:

> Perhaps assigned as a test number somewhere along the line?
> Are these ISDN, SIP, IAX calls?
> There are MANY smart people on this list. 
> Maybe sharing the relevant configs and traces is a good place to start???
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Norman Molhant
> Sent: Saturday, July 19, 2014 10:43 AM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] incoming calls fall into echo test mode
> 
> Hello all,
> 
> Weird trouble here:
> we have 60-some happy subscribers on a FreePBX box, each with its own phone
> number, with no problem at all, except for one (and only one) subscriber who
> has this
> problem: his outgoing calls are ok, but when someone dials his phone number
> (be it from our network or from any other place in the world), the caller
> ears the standard message signalling he has entered the echo test mode and
> must dial # to exit that mode.
> 
> Most callers don't understand what's going on, then give up and hang up
> without dialling #.  Very few dial # one or more times, then those few get
> our customer's phone ringing and are then able to reach our customer.
> 
> I went through all the docs, wikis and discussions I found on the web,
> without finding any data on how to solve that problem.
> 
> I tried many things on our FreePBX box and found out the problem seems
> somehow linked with the customer's extension (or phone number), not his
> inbound route (changing the latter has no effect on the problem).
> 
> Creating a new extension with another phone number would solve the problem
> (I tried it and it works), but this customer wants to keep his current phone
> number and when I tried deleting his extension then creating a new one with
> his current phone number, the new extension presented the same problem as
> the previous one...
> 
> Anyone knows what could cause such a problem and/or how to solve it ?
> 
> Thanks,
>         Norman.
>         admin at csur.ca
> 
> 
> 
> 
> 
> 
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-- 
Your life is like a penny.  You're going to lose it.  The question is:
How do
you spend it?

         John Covici
         covici at ccs.covici.com