[asterisk-users] Asterisk 1.8.22.0 Polycom ip soundpoint sp450

[motty cruz]

Thank you all for your prompt reply,

my phone was working up until this morning it just stop subscribing to the
Asterisk server.

Version: 3.2.4.0244
phone is configure to download configuration via ftp, again it configure
right because it was working fine.

the phone icon next to the extension number is dark same as the background
so that means is not subscribing to the Asterisk server.

Thank you very much.


On Thu, Jan 2, 2014 at 8:19 AM, Kevin Larsen <
kevin.larsen at pioneerballoon.com> wrote:

> asterisk-users-bounces at lists.digium.com wrote on 01/02/2014 10:03:19 AM:
>
> > From: motty cruz <motty.cruz at gmail.com>
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > <asterisk-users at lists.digium.com>,
> > Date: 01/02/2014 10:02 AM
> > Subject: [asterisk-users] Asterisk 1.8.22.0 Polycom ip soundpoint sp450
> > Sent by: asterisk-users-bounces at lists.digium.com
> >
> > Hello, I'm having issues with my phone Polycom sp450 not subscribing
> > to Asterisk server. Asterisk server is fine, firewall is not the
> > issue because a secondary phone is working fine, my connection to
> > the server is fine too, any ideas or suggestions are welcome.
> >
> > -Motty
>
> We use Polycom 450s as the main desk phone throughout our company and have
> no issues with them registering. Without seeing your configs, it is hard to
> give you specific advice. The part of your configs you need to be looking
> at (assuming you are provisioning from http or ftp), are the following:
>
> For the Polycom look at the reg section:
>   <reg reg.1.displayName="Bob Smith" reg.1.address="6534"
> reg.1.auth.userId="6534" reg.1.auth.password="myPassword"></reg>
>
> For Asterisk (in your sip.conf or other appropriate config file):
>
>   [6534](polycom)
>   callerid="Bob SMith" <6534>
>   secret=myPassword
>   mailbox=6534
>
> A couple of notes here: 6534 is the extension number for Bob Smith.
> "myPassword" in the files should be replaced with whatever password you
> have assigned for that phone. The (polycom) template contains all the
> options needed for phones to work in my specific install, but doesn't have
> anything that would affect registration.
>
> If you watch the asterisk console when you boot up the phone, do you get
> any errors in the console? I know when I am testing/experimenting with new
> setups that I often see errors when the phone goes to register. It usually
> is because I have either specified a username that doesn't exist in
> Asterisk or I have the phone passing an incorrect password with what is
> specified in sip.conf.
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