[asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

[Administrator TOOTAI]

Hi Daniel

Le 14/02/2014 07:33, Daniel van den Berg a écrit :
> Hi All,
>
> Lets say I want to setup a queue that will handle inbound calls to
> dynamically added agents that are all mobile numbers. Now when I do this
> setup it works, it loads the agents dynamically and if the mobile phone
> is on and have reception it works. But when the phone is for arguments
> sake off or dont have reception it goes to voice mail for that mobile
> phone.
>
> I don't want this to happen...:) I would like for the queue to continue
> ringing until there is a time out specified which then takes the caller
> out of the queue and to voice mail which I then intend to mail somewhere.
>
> I guess my question is can this be done in Asterisk? Can I force clients
> in this queue not to leave a voice message on the mobile phone but
> rather the Asterisk system?
>
> Because when the mobile phone which is an agent in the queue goes to
> voice mail it answers the call and then plays the voice mail message.
>
> My initial thoughts are to maybe ask the mobile operator to switch off
> the voice mail functionality on those mobile phones and rather give a
> busy or engaged tone, but I would rather want to do this in Asterisk.
>
> Any help or advise on this matter will be greatly appreciated.
>

Use ChanIsAvail command before adding agents dynamically

-- 
Daniel