[asterisk-users] Pull call out of queue

[Lenz Emilitri]

You could transfer to a dead-end extension that plays MOH and then
transfer it back somewhere else. Or to a queue with no agents on (if
you are using queues, most likely you are already monitoring queues,
so this may make your workflow easier to live with).
l.

2013/9/6 Todd R. <tjrlist at live.com>:
> Trying to figure out the best way to pull an active call out of a queue by
> unique id and put it on hold. I don't want to put it on hold on the agent's
> phone but I want it to be pulled away from the agent's phone and into
> Asterisk limbo somewhere.
>
> Shortly after I want to pull the same call out of limbo and redirect it back
> to either the same agent or another.
>
> I was thinking about call parking but, I think parking is more than I need
> and it potentially introduces more complications.
>
> I will be doing this through the manager interface on Asterisk 1.8.x.
>
> Any ideas, thoughts or help would be greatly appreciated.
>
> Thanks in advance for any help.
>
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