[asterisk-users] IVR integration with third party application Help wanted

[Steve Edwards]

On Sun, 20 Oct 2013, Notify Me wrote:

> From what I'm being told, its some sort of pension (financial) 
> organization, customers are supposed to be able to manage their accounts 
> over the phone.

That still leaves a lot unsaid. How far does 'manage their accounts' 
extend? I can see 'look up my balance' or 'how much money have you lost 
for me in the last month' but 'sell this stock and buy that stock' seems 
to be outside the 'liability' tolerance of the financial institutions I've 
dealt with.

I'd advise writing this application as an AGI to keep all the ugly details 
and database access out of the dialplan.

Depending on the depth of the application, I could see 1 AGI for 
authentication and then a separate AGI ('I do one thing at a time, I do 
it very well, and then I move on*') for each function.

*) Major Charles Winchester, MASH, 1977.

-- 
Thanks in advance,
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Steve Edwards       sedwards at sedwards.com      Voice: +1-760-468-3867 PST
Newline                                              Fax: +1-760-731-3000