[asterisk-users] issue with speech in IVR

[Steve Murphy]

On Thu, Nov 28, 2013 at 8:36 AM, Salaheddine Elharit <
salah.elharit200 at gmail.com> wrote:

> hi
> i follow your dialplan but the issue still the same ican't stop the speech
> and go to another context
>
> any other idea  please
>
> best regards .
>
>
​My guess is that your DTMF tones are not reaching Asterisk. Seen it many
times.

Study the path whereby the DTMF is generated and recognized and processed
by
Asterisk. What kind of device are you using? Dahdi? SIP? You can use the
rtp set debug to see if the DTMF is coming thru; look at your channel
config,
there may be something there that might prevent DTMF. Same with the phone
settings.

Best of Luck,

murf​



-- 

Steve Murphy
ParseTree Corporation
57 Lane 17
Cody, WY 82414
✉  murf at parsetree dott com
☎ 307-899-5535
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