[asterisk-users] recieve fax from PRI using spandsp 65% failure rate

[Justin Killen]

Hi,

On one of our servers, we're having problems with incoming faxes.   The connections come in through a PRI into a Digium TE820 card.  'fax show stats' yields the following:

FAX Statistics:
---------------

Current Sessions     : 0
Reserved Sessions    : 0
Transmit Attempts    : 0
Receive Attempts     : 740
Completed FAXes      : 740
Failed FAXes         : 486

Spandsp G.711
Success              : 254
Switched to T.38     : 0
Call Dropped         : 46
No FAX               : 0
Negotiation Failed   : 0
Train Failure        : 4
Retries Exceeded     : 20
Protocol Error       : 219
TX Protocol Error    : 44
RX Protocol Error    : 153
File Error           : 0
Memory Error         : 0
Unknown Error        : 0



I've read that doing rx/tx tuning on the PRI is supposed to help, but nothing there seems to make a difference (I tuned RX down to -6.5 per the article here: http://www.voip-info.org/wiki/view/Asterisk+zapata+gain+adjustment so that the RX is at around 50%.  I haven't found a good way to do TX tuning, as setting it via 'dahdi set swgain tx' doesn't seem to have any effect on the dahdi_monitor output).  I've enabled fax debugging (fax set debug on), but that doesn't seem to do anything either (perhaps I need to raise asterisk's debug level as well?).

What steps should I try next?


Thanks in advance,
-Justin
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