[asterisk-users] Capture dead phone?

[John Doe]

A few bags for tie wraps. A couple ups's. And a good switch are usually the
best defence.

Following advice from another PBX discussion list I have seen. I prefer the
slap to the back if the head over the shockplate.
On Nov 7, 2013 10:53 PM, "Eric Wieling" <EWieling at nyigc.com> wrote:

>
> I don't have an answer for you, but I can suggest some areas to
> investigate.
>
> "stuck" calls could be detected using SIP session timers.   I've had bad
> luck using session times in Asterisk, but the problem might somehow be
> unique to our setup.
>
> Dead peers can be detected using qualify
>
> Asterisk supports some RTP keepalive features.
>
> Asterisk has the ability to continue in the dialplan after one leg of the
> call hangs up.  See hangup handlers (new in 11.x or 10.x) and the options
> to Dial
>
> See sip.conf.sample included in Asterisk, "core show application dial" and
> the UPGRADE*.txt files in Asterisk.
>
> The most effective thing to do is avoid phones going away unexpectedly.
>   Get reliable switches, get your switches on battery backed up power, move
> important stuff away from people's feet.
>
> The BOFH in me thinks a shock sensor attached things which might get
> kicked, connected to a locomotive horn nearby is a delightful idea, but is
> neither nice nor practical.      I know from personal experience a
> locomotive horn can cause a sleeping person to levitate several feet in the
> air.  I imagine it would have a similar effect on a call center agent.
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] On Behalf Of Mitch Claborn
> Sent: Thursday, November 07, 2013 7:51 PM
> To: Asterisk Users Mailing List
> Subject: [asterisk-users] Capture dead phone?
>
> Asterisk 11.1
>
> Is it possible to catch the fact that an IP phone has died in the middle
> of a call and do something with it in the dialplan?
>
> Background: we run a small call center.  Our agents sit in two groups,
> with their IP phones running from 2 different switches. Every once in a
> while the power on one side of the room will go out, or one of the switches
> will die, or one of the agents will knock something loose with their foot.
>  If/when that happens while the agent is on a call with a customer, I'd
> like to be able to save that caller and put them back in the queue (at the
> head of the queue).
>
> --
>
> Mitch
>
>
> --
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