[asterisk-users] To queue or not to queue...

[Gregory Malsack]

Asterisk version 1.8.20.1

Already checked the switches, no noteworthy port issues. no vlans used 
or layer 3 switching.



On 03/28/2013 03:18 PM, Carlos Alvarez wrote:
>
> On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack 
> <gmalsack at coastalacq.com <mailto:gmalsack at coastalacq.com>> wrote:
>
>         Here's the scenario~
>         150 agents, all are commission based sales reps. 99% of the
>         calls are answered within the first ring. the rest are
>         answered between the second and third ring. Never in my 4
>         months with the company has a queue call been in the queue
>         more then 20 seconds.
>
>         Problem~
>         Several times a week or sometimes a day, the reps will tell me
>         that the same call will be answered by 3 or 4 or 5 reps, and
>         none of them get the inbound audio. Asterisk only shows 1 of
>         the reps actually connecting the call, however the call logs
>         in Eyebeam for all 5 reps, show that they took the call and
>         were connected for a short period of time before disconnecting
>         the call because there is no inbound audio.
>
>
> Which version of Asterisk?  Have you looked for solutions to the root 
> problem?  I don't run any servers with that many agents, but have 
> never run into issues like this with a few dozen.
>
> Large ring groups can become unwieldy and problematic themselves. 
>  There's also a limit to how long the entire dial string can be, 
> though I can't remember what that size is.
>
> You said everything is on a LAN, but have you looked at the 
> possibility of issues between switches?  Can you examine the logs of 
> bad calls and see if the failures happen on a specific switch in the 
> network, or other correlation like that?  Do you use VLANs or layer 3 
> switching?
>
> -- 
> Carlos Alvarez
> TelEvolve
> 602-889-3003
>
>
>
> --
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