[asterisk-users] Diagnosing call problem

[Mitch Claborn]

I don't believe the headsets are at fault.  An agent will have a number 
of calls that work just fine, then with no apparent change by the agent, 
a few calls in a row will not work.  In some cases, the problem seems to 
correct itself.  In other cases, restarting the agent's computer seems 
to fix the problem.


Mitch

On 03/18/2013 11:51 PM, Satish Barot wrote:
>
> On Tue, Mar 19, 2013 at 12:00 AM, Mitch Claborn <mitch_ml at claborn.net
> <mailto:mitch_ml at claborn.net>> wrote:
>
>     Asterisk 11.1.0
>     Various soft-phone SIP clients
>     call center with 10-12 agents online at once using asterisk queue
>
>     Occasionally an agent will get a call (or more often a series of
>     calls in a row) where neither party can hear the other, or can only
>     hear each other sporadically.  A MixMonitor recording of the call
>     plays only the caller - none of the agent's audio is heard in the
>     recording.
>
>     Looking for ideas on how to begin to diagnose this or clues about
>     what might be wrong.
>     Is there a console command that will show details of a specific call
>     in progress that might have some clues?
>
>     --
>
>     Mitch
>
>
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>
> Silly guess, If there is no then NAT did you check that your
> headphones work properly every time you start the softphone? This has
> happened to me in past.
>
> --Satish Barot
> Ahmedabad, India.
>
>
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