[asterisk-users] Diagnosing call problem

[Mitch Claborn]

Asterisk 11.1.0
Various soft-phone SIP clients
call center with 10-12 agents online at once using asterisk queue

Occasionally an agent will get a call (or more often a series of calls 
in a row) where neither party can hear the other, or can only hear each 
other sporadically.  A MixMonitor recording of the call plays only the 
caller - none of the agent's audio is heard in the recording.

Looking for ideas on how to begin to diagnose this or clues about what 
might be wrong.
Is there a console command that will show details of a specific call in 
progress that might have some clues?

-- 

Mitch