[asterisk-users] Need help understanding CDR

Mon Mar 18 07:27:52 CDT 2013

hi,
try Asterisk manager or AGI.

On Mon, Mar 18, 2013 at 12:36 PM, RSCL Mumbai <rscl.mumbai at gmail.com> wrote:

> Thank you every one.
> Now I understand why I was confused.
> I have always been using Asterisk in an Inbound environment.
> Hence my thought were misaligned wrt "answered" & "billed".
> Now I understand. Thank you all!!
>
> Is there anyway to capture the time for conversation, IVR, hold etc etc.
> If not inbuilt into AsteriskCDR, by way of any patch or Dialplan or any
> 3rd party application, more suitable for an Inbound environment.
>
> It would help a lot if I could capture fragmented distribution of time per
> call -- time in IVR, Queue, Call etc.
>
> Regards,
> Sans
>
>
>
>
>
>
>
>
>
> On Mon, Mar 18, 2013 at 4:33 PM, Asghar Mohammad <asghar144 at gmail.com>wrote:
>
>> hi,
>>
>> 00:00 -- Call Connected to asterisk -----> duration start here
>> 00:01 -- welcome greeting starts --------> billisec start here
>>
>> 00:11 -- welcome greeting ends (10 sec wav file)
>> 00:12 -- Call enters queue and at the same time rings on first available
>> extension
>> 00:15 -- Call is answered by an agent
>> 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec
>> -------> both end here
>>
>> duration = 01:15
>> bilsec = 01:14
>>
>> duration start as soon as call arrived in asterisk.
>> bilsec start as soon as call answered.
>>
>> exten s,1,Answer() --------> duration and bilsec start at same time
>> because you answered the call immidataly
>> exten s,n,Plaback(something)
>> exten s,n,Dial(agent)
>> exten s,n,Hangup --------> duration and billsec are same
>>
>> exten s,1,Ringing(10) ------> duration start here
>> exten s,n,Answer() --------> bilsec start here
>> exten s,n,Plaback(something)
>> exten s,n,Dial(agent)
>> exten s,n,Hangup --------> duration and billsec end here
>>
>> so billsec is 10 seconds less then duration
>>
>> hope this will help you.
>>
>> On Mon, Mar 18, 2013 at 6:29 AM, RSCL Mumbai <rscl.mumbai at gmail.com>wrote:
>>
>>> I am using SIP.
>>>
>>> I am still a bit confused about "answered" & billed time.
>>>
>>> For example:
>>> 00:00 -- Call Connected to asterisk
>>> 00:01 -- welcome greeting starts
>>> 00:11 -- welcome greeting ends (10 sec wav file)
>>> 00:12 -- Call enters queue and at the same time rings on first available
>>> extension
>>> 00:15 -- Call is answered by an agent
>>> 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec.
>>>
>>> In the given schematic what will be the "Answered" time and "billed"
>>> time.
>>>
>>> Thank you for the help in advance!!
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad <asghar144 at gmail.com>wrote:
>>>
>>>> "If you have analog FXO ports then the call is considered answered as
>>>> soon as dialing is completed" not always true if FXO configured properly it
>>>> should not send back answered as soon as dialed.
>>>>
>>>>
>>>> On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling <EWieling at nyigc.com>wrote:
>>>>
>>>>> If you have analog FXO ports then the call is considered answered as
>>>>> soon as dialing is completed.   This does not apply to SIP, PRI, or other
>>>>> technologies which support far end answer detection.
>>>>>
>>>>> -----Original Message-----
>>>>> From: asterisk-users-bounces at lists.digium.com [mailto:
>>>>> asterisk-users-bounces at lists.digium.com] On Behalf Of RSCL Mumbai
>>>>> Sent: Sunday, March 17, 2013 12:15 PM
>>>>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>>>>> Subject: [asterisk-users] Need help understanding CDR
>>>>>
>>>>> Hi,
>>>>>
>>>>> Attached is a sample CDR.
>>>>>
>>>>> I need some help to understand the "billsec" column.
>>>>> PS: the time value in billsec & duration is same.
>>>>>
>>>>> With reference to the attached log, what does the 10 sec / 6 sec / 2
>>>>> sec correspond to:
>>>>>
>>>>> (a) Time between call connection to asterisk and disconnection from
>>>>> asterisk?
>>>>> (b) Time after welcome greeting and before hangup -- the time the call
>>>>> rang on the extension?
>>>>> (c) Or any other scenario
>>>>>
>>>>> Thank you in advance.
>>>>>
>>>>> Best regards,
>>>>> Sans
>>>>>
>>>>> --
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>>>>
>>>>
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>>
>>
>> --
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>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
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