[asterisk-users] Serviced Office operator panel

[Andrew Yager]

Hi,

I'm trying to find (with some desperation now) a decent web based or application based UI that integrates with an Asterisk based PBX and is designed for a Serviced Office environment.

Key features we're looking for:

Concept of a client with multiple staff/associates
Recognition of inbound DIDs with display of company details and greeting
Support for multiple receptionists
Some concept or mechanism for charging
Visibility of extension status (i.e. is someone on the phone)
API, open code, or something that allows us to have users set presence information from the handset
Some sort of Web UI or similar, or API to allow users to update their information

I know it's a big ask, but I'm really hoping someone else has tried to solve this problem before now. We've currently played with FOP, Noojee Reception Console, Hosted Suite… all of which are good for what they do, but here is my take:

FOP2
Good for single office
Clear visibility, but becomes unwieldy with a large number of extensions
No way to group extensions into clients, no way to display additional member information

Hosted Suite
Out of the box ticks all the requirements but:
Does not support BLF display
Impossible to drag billing information out
Commercial Support Team (given it's a closed source product) seem to not know the product very well
Sales staff are really good at copying and pasting from the wiki, but not good at responding to feature or development requests

Noojee Reception Console
Old Java based app
Difficult to get running
Possible the best "compromise solution"
Unsupported (really) with no development activity
Doesn't really have the right concept of a serviced office.

Basically, if you know of a product, open or closed source, and would like to sell it to me and you think it does the job, or you've seen something that works, contact me off list ASAP!

Thanks,
Andrew

--
Andrew Yager, Managing Director   (MACS Snr CP BCompSc MCP MCE JNCIA-Junos)
Real World Technology Solutions Pty Ltd  - IT people you can trust
ph: 1300 798 718 or (02) 9037 0500
fax: (02) 9037 0591 mob: 0405 152 568
http://www.rwts.com.au/







-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130312/24a54226/attachment.htm>