[asterisk-users] Exiting the queue doesn't work

[Gertjan Baarda]

This will only work with the n option in the queue command and retry=0 in
queue.conf. Is it not?

On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann <akauffma at prodigy.net.mx>wrote:

> On 3/4/2013 7:27 AM, Gertjan Baarda wrote:
>
>> ok, resumé: When I use the n option in the queue command I can let the
>> caller exit the queue and send the call to a IVR-ish context and ask if
>> he wants to leave a message. I can timeout this an then place the call
>> back in the queue. When I use this approach, what will the new position
>> be of the caller? Not back in line I hope?
>>
>>
>> On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta
>> <bharatlalcheta at gmail.com <mailto:bharatlalcheta at gmail.**com<bharatlalcheta at gmail.com>>>
>> wrote:
>>
>>     yes,
>>
>>     context parameter in queue.conf is more likely option for you. It will
>>     work during MOH too.
>>
>>
>>     On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
>>     <bharatlalcheta at gmail.com <mailto:bharatlalcheta at gmail.**com<bharatlalcheta at gmail.com>>>
>> wrote:
>>      > No its again place into queue so its start with new available
>>     position.
>>      >
>>      > However, mostly all users remain in same position if he come again
>> in
>>      > queue using below scenario.
>>      >
>>      > Regards,
>>      >
>>      > Bharat Lalcheta
>>      >
>>      >
>>      >
>>      >
>>      >
>>      > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
>>     <gertjan.baarda at gmail.com <mailto:gertjan.baarda at gmail.**com<gertjan.baarda at gmail.com>>>
>> wrote:
>>      >> Ah.. thanks! That was the light I needed. When the caller is
>>     placed back in
>>      >> the queue, I presume the caller remain it's position in the queue?
>>      >>
>>      >>
>>      >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
>>     <bharatlalcheta at gmail.com <mailto:bharatlalcheta at gmail.**com<bharatlalcheta at gmail.com>
>> >>
>>
>>      >> wrote:
>>      >>>
>>      >>> Hii,
>>      >>>
>>      >>> Queue(testq,H) feature works once call connected with agent
>>     i.e. not
>>      >>> work during MOH.
>>      >>>
>>      >>> Also once you disconnect call using H (*) option, it will not
>>     useful
>>      >>> to leave voicemail.
>>      >>>
>>      >>> Instead you use, queue timeout option and ask caller to leave
>> voice
>>      >>> mail if he wants else put back him to queue again.
>>      >>>
>>      >>> Hope it helps you out.
>>      >>>
>>      >>> Regards,
>>      >>>
>>      >>> Bharat Lalcheta
>>      >>>
>>      >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
>>     <gertjan.baarda at gmail.com <mailto:gertjan.baarda at gmail.**com<gertjan.baarda at gmail.com>
>> >>
>>
>>      >>> wrote:
>>      >>> > Dear guru's
>>      >>> >
>>      >>> > Hopefully someone can shed some light in my issue. I have
>>     created a
>>      >>> > queue
>>      >>> > with a ringall strategy and all works fine. I want a caller
>>     to be able
>>      >>> > to
>>      >>> > exit the queue so they can leave a message. I've added the H
>>     option in
>>      >>> > queue
>>      >>> > command so callers can press * to exit. So far all well, on
>>     the cli
>>      >>> > there is
>>      >>> > a message the caller pressed * and the extensions stops
>>     ringing. But
>>      >>> > here's
>>      >>> > the thing: the caller stays in the queue and after a few
>>     seconds the
>>      >>> > extensions starts to ring again. I want the call to leave the
>>     queue and
>>      >>> > continue in the dialplan.
>>      >>> >
>>      >>> > After extensively googling the issue, I've found everything
>>     (also bug
>>      >>> > related), accept my answer. What am I missing here?
>>      >>> >
>>      >>> > It's Asterisk 1.8 on a Debianbox.
>>      >>> >
>>      >>> > Thanks!
>>      >>> > Gertjan
>>      >>> >
>>      >>> > --
>>      >>> >
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>>      >>>
>>      >>>
>>      >>> --
>>      >>> Bharat Lalcheta
>>      >>>
>>      >>> --
>>      >>>
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>>      >>
>>      >>
>>      >>
>>      >> --
>>      >>
>>     ______________________________**______________________________**
>> _________
>>      >> -- Bandwidth and Colocation Provided by
>>     http://www.api-digital.com --
>>      >> New to Asterisk? Join us for a live introductory webinar every
>>     Thurs:
>>      >> http://www.asterisk.org/hello
>>      >>
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>>      >
>>      >
>>      >
>>      > --
>>      > Bharat Lalcheta
>>
>>
>>
>>     --
>>     Bharat Lalcheta
>>
>>  Why not set context= <some context> and use periodic announcement to say
> "You may press * at any time to leave us a message".  You can also  play
> the message before entering the queue (only once and caller may forget what
> key to press).  This way the caller looses their position in the queue only
> if they choose to leave a message.
>
> Alex
>
>
>
>
>
> --
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