[asterisk-users] Queue questions - Asterisk 11

[Administrator TOOTAI]

Hi Satish

Le 03/07/2013 09:15, Satish Barot a écrit :
>
> On Tue, Jul 2, 2013 at 10:57 PM, Administrator TOOTAI 
> <admin at tootai.net <mailto:admin at tootai.net>> wrote:
>
>     Hi all,
>
>     I have to questions about queues. Member is a phone like
>     SIP/myphone and only one member in the queue.
>
>     At first, DIALSTATUS doesn't return any status. How to now if a
>     call in queue has been answered or if caller just hangup?
>
> Queue application uses QUEUESTATUS and not DIALSTATUS

QUEUESTATUS returns the status of the queue not the one from the dial 
command used in the queue. And there is no such information I'm looking 
for in QUEUESTATUS.

Other clue?

>
>     Second, how to deal with timeout, I have strange behaviors. If I
>     put timeout=60 in queue.conf and I call the queue passing also 60
>     as timeout value, asterisk is returning after 5000ms the 4000 then
>     2000 then 2000 aso. I can replace the 60sec value on both place,
>     or 60 in queue conf and 10 when calling queue, I never have a
>     stable behavior and more, not what I want.
>
>     Exemple: let say asterisk should try all 20 seconds to call the
>     member for 8 seconds: how to configure this? What I found, is to
>     put timeout=0 in queue conf and passing 20 to queue, so caller
>     stays in queue 20 seconds before timeout. But asterisk rings 20
>     seconds :-(
>
> A snippet from queues.conf...
>  "A Queue has two different "timeout" values associated with it. One 
> is the  timeout parameter configured in queues.conf. This timeout 
> specifies the  amount of time to try ringing a member's phone before 
> considering the member to be unavailable. The other timeout value is 
> the timeout argument to the Queue() application. This timeout 
> represents the absolute amount of time to allow a caller to stay in 
> the queue before the caller is removed from the queue. "
>
> Correct me if I am wrong but if you want your caller to be in Queue 
> for 20 seconds and try calling member for 8 seconds you should have 20 
> as a timeout argument in Queue application in your dialplan and in 
> timeout in queues.conf should be 8. Also check the 'retry' and 
> 'timeoutpriority' parameters for queues.conf

OK, I got it: parameter n was send to queue. Now everything is working 
like it should.

Thanks for your help.

-- 
Daniel