[asterisk-users] Call Queue advise

[Bryan Anderson]

ok thanks.  The problem isn't agents not wanting to get calls.  Then they
just wont answer.  Some slower to answer users are complaining the people
are "not working" to be able to answer the call quicker.

@Paul Belanger  - Option two is where I am thinking but I am trying to
figure out the best way to do so.  my current thought is a Macro the queue
runs at the answer of a call.

Currently agents do not log in and out.  That is slatted for roll out after
a few more hires to that team.

Thanks,

-Bryan Anderson


On Wed, Dec 11, 2013 at 10:22 AM, Chad Wallace
<cwallace at lodgingcompany.com>wrote:

>
> On Mon, 9 Dec 2013 16:15:14 -0800
> Bryan Anderson <shadow431 at gmail.com> wrote:
>
> > On Mon, Dec 9, 2013 at 4:11 PM, Chad Wallace
> > <cwallace at lodgingcompany.com>wrote:
> >
> > > On Mon, 9 Dec 2013 15:47:57 -0800
> > > Bryan Anderson <shadow431 at gmail.com> wrote:
> > >
> > > > I have a call queue that rings about 15 users and they are
> > > > wanting to set it up so that the last person to answer a call
> > > > doesn't ring on the next incoming call.
> > >
> > > Wouldn't the leastrecent strategy work for that?  It wouldn't
> > > absolutely forbid an agent from taking the next call, but it would
> > > make sure every other agent had priority.  You could also add a
> > > large wrap up time, to ensure they never get a second call within a
> > > certain time period.
>
> > yes but I believe that least recent would ring one agent at a time?
> > If my understanding is incorrect please correct it.  We are wanting
> > to keep with multiple phones ring to ensure coverage.
>
> Yes, you're right.  It seems your solution (setting a penalty after
> they get a call) is probably the only one--unless, as has been
> suggested, you rethink your requirements. You could also remove them
> from the queue or pause them instead of changing their penalty.
>
>
> --
>
> C. Chad Wallace, B.Sc.
> The Lodging Company
> http://www.lodgingcompany.com/
> OpenPGP Public Key ID: 0x262208A0
>
>
> --
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