[asterisk-users] Call Queue advise

[Chad Wallace]

On Mon, 9 Dec 2013 15:47:57 -0800
Bryan Anderson <shadow431 at gmail.com> wrote:

> I have a call queue that rings about 15 users and they are wanting to
> set it up so that the last person to answer a call doesn't ring on
> the next incoming call.
> 
> What would be the best way to handle this?  I have been looking at the
> strategies and none of those seem to be right for this.  My current
> thoughts are probably a macro that places a penalty on the user tell
> the next call is answered.
> 
> Any advice for this would be greatly appreciated.

Wouldn't the leastrecent strategy work for that?  It wouldn't
absolutely forbid an agent from taking the next call, but it would make
sure every other agent had priority.  You could also add a large wrap up
time, to ensure they never get a second call within a certain time
period.


-- 

C. Chad Wallace, B.Sc.
The Lodging Company
http://www.lodgingcompany.com/
OpenPGP Public Key ID: 0x262208A0